Manager, Complex Accounts & Collection UF Health - 4.0 Gainesville, FL Job Details Full-time 21 hours ago Qualifications Stakeholder engagement Healthcare staff management Accounts receivable management Team leadership Account troubleshooting Spreadsheets Coaching Regulatory compliance Performance management Financial issue resolution Change management Supervising experience Leading team collaboration initiatives Operational excellence initiatives Epic Associate's degree Medical debt collection accounts Healthcare compliance Hospital experience Stakeholder relationship building Collections account management Patient collections management Stakeholder management

Full Job Description Overview:

Lead and manage complex account resolution and collections operations spanning Epic/SBO workflows and customer service channels. Drive recovery of high-risk, high-dollar, and clinically complex self-pay accounts while preserving patient experience, regulatory compliance, and revenue integrity.

Qualifications:

Education:

Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience:

Minimum of 3 to 4 years of progressive revenue cycle experience , including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree. Minimum of 3 years of supervisory experience in hospital and/or professional billing operations. A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience . Demonstrated experience with Epic and revenue cycle technologies. Proven success leading teams through organizational change and process improvement initiatives.

License/Certification/Registration:

Not required.

Deep knowledge of:

Complex account resolution Collections strategies Payer interactions Revenue cycle operations Strong leadership, coaching, and performance management capabilities. Excellent analytical skills, including proficiency with: Operational dashboards Microsoft Excel Data-driven decision-making processes Effective communication and stakeholder management skills, with the ability to collaborate across: Clinical teams Financial departments Legal partners Information Technology (IT) teams Demonstrated commitment to: Regulatory compliance Audit readiness High-quality patient service Maintaining performance under pressure Strong organizational skills and ability to drive operational excellence in a fast-paced healthcare environment.