Job Description Help for Job Description. Opens a new window. About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of

IT:

whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya, we don't just raise the bar. We build it. Position Summary Kaseya is seeking a dynamic and experienced Senior Manager of Account Management to lead and elevate our account management organization. Are you a proactive, results-driven leader ready to guide high-performing sales teams? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth. This role is crucial in shaping the strategic direction of the account management function, ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record of leading account management teams, strong strategic leadership skills, and a passion for delivering outstanding customer experiences and business results.

Key Responsibilities:

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Team Leadership:

Lead, mentor, and develop a team of individual contributors to ensure high performance, accountability, and professional growth.

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Client Relationship Management:

Build and maintain strong, long-term relationships with key and strategic clients, acting as an executive sponsor, trusted advisor, and escalation point.

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Strategic Planning:

Develop and comprehensive strategies to enhance client satisfaction, retention, revenue growth, and overall account performance across the organization.

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Performance Metrics:

Establish, monitor, and analyze key performance indicators (KPIs) to ensure organizational account goals are met, identify trends, and implement improvement plans as needed.

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Revenue Growth:

Drive expansion and revenue growth across the existing customer base by identifying opportunities, strengthening account planning, and ensuring consistent execution.

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Issue Resolution:

Oversee and resolve complex client issues or escalations in a timely and effective manner, ensuring client satisfaction and long-term partnership.

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Cross-Functional Collaboration:

Partner closely with senior leadership and cross-functional teams to ensure strategic alignment and deliver a seamless client experience.

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Executive Reporting:

Provide regular reports, insights, and strategic recommendations to senior management on account status, client feedback, revenue performance, risks, and team effectiveness.

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Operational Excellence:

Identify and implement process improvements, scalable best practices, and operational efficiencies to enhance the effectiveness of the account management organization.

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Change Management:

Lead teams through organizational growth and change while maintaining employee engagement, productivity, and a strong performance-driven culture.

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Talent Development:

Create and support ongoing training and development opportunities for new employees, and experienced team members to foster growth and ensure organizational goals are achieved.