Job description

HVAC Service Estimator & Account Manager Role:

Responsible for maintaining and growing client relationships, managing accounts, and ensuring customer satisfaction. This role involves coordinating with internal teams, overseeing project execution, and identifying opportunities for business growth.

Responsibilities:

Cultivate strong relationships with clients, addressing their needs, and ensuring satisfaction. Act as a liaison between clients and internal teams. Serve as the first contact person on matters relating to customer accounts. Manage customer accounts, including contract negotiations, to meet client expectations and maximize profits. Close sales to meet/exceed financial objectives. Understand and effectively communicate all services offerings to customers, including emergency repair (break/fix), preventive maintenance, scheduled work, installations, relocations, rental services, replacement components, and long-term contracts; create proposals based on these service offerings. Assist customers in answering product and application related questions and support in fielding technical questions that might include control operation, installation, operation, maintenance, and problem resolution. Find upsell, renewal and cross-selling opportunities and inform the sales department of potential business leads. Demonstrate in-depth knowledge of company products or services. Resolve customer issues promptly and prevent escalation of issues. Review of customer work orders/service tickets.

Requirements and skills:

Travel to customer job sites, which may include outdoor work and/or work in mechanical/equipment rooms. Gather and analyze information skillfully. Strive to continuously build knowledge and skills. Speak clearly and persuasively in positive or negative situations; Listen and get clarification. Excellent written, verbal, and presentation communication skills are required daily. Prioritize and plan work activities; Use time efficiently; Plan for additional resources. Follow instructions, respond to management direction. Must be organized and self-motivated with the ability to lead a team of technicians.

Experience:

Sales Experience:

5 years

HVAC:

10 years Must have a working knowledge of Microsoft Word and Excel.

Job Type :

Full-time Pay :

$75,000.00 - $85,000.00 per year, plus sales bonus

Benefits:

401(k) matching Company car Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Supplemental Pay :

Bonus pay Ability to commute/relocate: Pompano Beach, FL 33060 (Required)

Education:

High school or equivalent (Preferred)

Work Location :

In person

Job Type:

Full-time Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s):

HVAC EXPERIENCE IS REQUIRED.

Work Location:

In person