An Account Manager manages client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems Accounts may be for product sales, advertising or marketing services or financial services such as banking.
Clarion Security is seeking a dependable and experienced Assistant Account Manager to support security operations at a manufacturing facility in Kingston, GA. The Assistant Account Manager will work closely with the Account Manager to ensure the account is properly staffed, employees are performing to expectations, training and compliance requirements are maintained, and client needs are addressed promptly and professionally. This position is an important leadership role within the account and will assist with the daily management of security personnel, scheduling, documentation, training compliance, performance monitoring, and operational activities. The ideal candidate is an experienced security professional who is organized, dependable, comfortable leading others, and capable of stepping into a leadership role when the Account Manager is unavailable.
Primary Responsibilities:
Assist with maintaining appropriate staffing levels and ensuring all required security posts are covered. Assist in managing supervisors and security personnel assigned to the account, including monitoring attendance, performance, appearance, and professionalism. Assist with ensuring employees are properly trained, licensed, certified, equipped, and compliant with client and company requirements. Maintain and assist with schedules, timekeeping records, staffing reports, training documentation, and required audit packages. Assist with monitoring account performance and service-level compliance through routine site and post inspections. Assist with preparing operational reports and KPI information for the Account Manager and client business reviews. Identify performance concerns and operational deficiencies, communicate them to the Account Manager, and assist with corrective actions and continuous improvement efforts. Respond to employee and client communications and operational concerns, escalating issues to the Account Manager or Operations Management when appropriate. Coordinate with Clarion Recruiting, HR, Payroll, Training, and Operations support to address staffing, employee, training, and account needs.
Minimum Qualifications:
High school diploma or GED required; Associate's or Bachelor's degree preferred. Minimum 2-3 years of security, law enforcement, military, or related management experience. Previous supervisory or management experience required. Experience overseeing security operations and personnel. Valid driver's license and reliable transportation required. Must successfully complete a background investigation and drug screening in accordance with applicable laws. Experience with employee scheduling and workforce management systems preferred. Strong customer service and relationship-building skills. Excellent written, verbal, and interpersonal communication skills. Strong leadership, problem-solving, and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Proficient with Microsoft Office, including Word, Excel, and Outlook. Professional appearance, reliability, maturity, and sound judgment.
Physical Requirements:
Ability to sit, stand, and walk for extended periods throughout the workday. Ability to regularly walk security posts and inspect assigned areas within a manufacturing facility. Ability to navigate stairs, uneven surfaces, and various indoor and outdoor work environments. Ability to use a computer, keyboard, telephone, and other standard office equipment. Ability to communicate effectively in person, by telephone, and through electronic communication. Ability to occasionally lift, carry, or move items weighing up to 25 pounds as required for routine operational duties. Ability to remain mobile throughout the facility and respond to operational issues as needed. Must be able to perform the essential functions of the position with or without reasonable accommodation. Why Join Clarion Security? At Clarion Security, we believe strong security operations start with strong leadership. Our Assistant Account Managers play a critical role in supporting our teams, assisting our clients, and maintaining the high standards our company is known for. If you are an experienced security professional who is ready to take the next step in your career, support a major account, and make a measurable impact, we encourage you to apply. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status under applicable law.
