Monday-Friday | 6:30 AM-11:30 AM We are seeking a highly organized, professional, and tech-savvy Accounts & Enrollment Manager to join our childcare management team. This position is ideal for someone who is great with numbers, comfortable communicating about past-due accounts, excellent with technology, and committed to providing outstanding customer service to families.
Key Responsibilities:
Manage weekly tuition billing, payments, and collection of outstanding balances Proactively communicate with parents regarding declined payments and past-due accounts Maintain accurate family account records and follow established collection procedures Assist with new-family enrollment and onboarding , including paperwork, account setup, tuition/payment information, and orientation Provide professional and welcoming customer service to current and prospective families Work effectively with childcare management and billing software Prepare account reports and assist management with tracking tuition collection goals Maintain confidential financial and family information Assist with general administrative duties, including answering phones, parent communication, filing, data entry, and front-desk support
Qualifications:
2 -4 years of experience in accounts receivable, collections, billing, bookkeeping, customer service, office administration, or a related field Strong technology skills and ability to quickly learn new software Experience with childcare management software and/or collections is strongly preferred Excellent written and verbal communication skills Professional, organized, dependable, and detail-oriented Comfortable having courteous but firm conversations regarding financial obligations Ability to work independently, prioritize responsibilities, and follow through Must be able to successfully pass all required background screenings
Ideal Candidate:
We're looking for someone who understands that successful tuition collection requires both accuracy and excellent relationships with families . The right person will be confident managing accounts while providing parents with a professional, respectful, and positive experience. If you are organized, financially minded, technologically savvy, and enjoy working with families in a fast-paced childcare environment, we would love to hear from you!