The Account Specialist serves as the primary internal liaison between sales support teams, retail partners and the company. Ensures the company is viewed as the quality leader by providing exceptional customer service through daily communications, coordination of orders and evaluation of customer expectations.

Education:

Associate's degree in business administration required or equivalent work experience

Experience:

Minimum of 1 - 2 years of previous experience in customer service required or equivalent work experience

Primary Responsibilities:

• Works directly with internal and outside sales support teams to manage retail accounts
• Manage orders and requests via Electronic Data Interchange, email, phone & vendor portals
• Edits / verifies orders for correct pricing, terms, policies, discounts, shipping requirements and product availability.
• Responds to customer's written and verbal inquiries regarding product pricing, availability, shipping status, etc.
• Follows orders through to ensure they are shipped in a timely manner.
• Prepares a variety of product related reports and provides data to internal departments and select accounts; reviews and recommends changes on standardized reports to streamline administrative responsibilities.
• Builds and ensures continued customer satisfaction through proactive utilization of service skills including evaluation and fulfillment of customer needs as well as development of customer rapport.

Skills Required:

• Excellent communication, listening, and problem-solving skills
• Strong attention to detail and organizational abilities
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive, team-oriented attitude with a commitment to delivering outstanding service We are looking for people who are passionate about being part of a diverse team, where different backgrounds, experience and opinions are valued and incorporated into our daily work.

We want to welcome people into our company that like to collaborate, take on challenges and value a wide variety of global views about consumers, brands, processes and products.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer Service:

2 years (Preferred) Communication skills: 2 years (Preferred) Ability to

Commute:

Dyersville, IA 52040 (Required)

Work Location:

In person