Customer Supply Chain Manager

CTC - 3.6

Boise, ID Job Details Contract Up to $41 an hour 2 hours ago Qualifications Customer communication SAP Client relationship development Attention to detail Client management Productivity software Semiconductor experience Associate's degree Critical thinking Negotiation Cross-functional communication Excel data analysis Full Job Description Job title:

Sales Operations Analyst Location:

1500 Shoreline Drive, Suite 101 Boise, ID 83702

Job Summary:

Under moderate supervision, responsible for managing delivery schedules according to customer need and factory capacity. This position involves leading communication with the external customer, optimizing manufacturing schedules with the factory, enforcing contractual agreements and fees, influencing customer scorecard, and managing forecast changes internally and externally to meet revenue goals.

Intake Notes:

Will be supporting Micron, Boise, ID Intermediate to Advance skills in Excel are required for this role Helpful if experience using CRM SAP, Power BI, Monday.com, Snowflake. Customer-facing experience is required POC for any product ordering Liaison between Client & Japan Excellent verbal & written communication skills required Bilingual in Japanese Language skills strongly preferred Familiarity with data analysis, logistics and supply chain.

About CTC:

Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Responsibilities:

Communicate delivery timing to the customer for both new and reuse equipment globally. Interface directly with customer to optimize delivery schedules to meet internal revenue targets and correct any forecast errors. Collaborate with sales to strategically negotiate and adjust delivery schedule to meet revenue goals. Provides delivery performance metrics as requirement for customer scorecards, influencing and negotiating most favorable results. Reconciliation of fees and remedies associated with on-time delivery (this may include credit memos for transit reimbursement to the customer). Employ mechanisms such as expedite and cancellation fees to mitigate impacts to the manufacturing lines, per department strategy. Resolve customs related issues including working with customer logistics teams or carrier. Maintains confidentiality and security of customers, products, and materials. Schedule and contribute to multiple customer meetings regarding forecast, order and delivery. Optimize manufacturing schedules and manage slots with factory stakeholders and ensure quality. Create and implement strategies for maximizing company's revenue. Lead customer meetings and resolve customer escalations and issues. Resolve quality excursions and contribute to CIP initiatives to address risks to client's supply chain.

Minimum Requirements:

Bachelor's or Associate's Degree with 6 years of related experience; or 10 years of experience in lieu of degree. 2. 2 years of relevant industry experience Knowledge, Skills, & Abilities (KSAs): Solid analytical skills with ability to independently troubleshoot issues and employ critical thinking to solve novel problems. Proficient in Microsoft Excel and familiar with other Microsoft Office applications. Good communication skills, with the ability to interact respectfully and effectively with team members and stakeholders. Detail-oriented with good organizational abilities and the capacity to manage time effectively.

Payrate:

$41/hr on w2 This job also can be searched as: Customer Operations Manager, Customer Delivery Manager, Customer Fulfillment Manager, Customer Business Manager (CBM), Supply Chain Account Manager, Order Management Manager, Customer Planning Manager,Master Scheduler, Demand Planner and etc..

Pay:

Up to $41.00 per hour Expected hours: 40.0 per week

Education:

Associate (Required)

Experience:

Semiconductor:

1 year (Required) logistics or supply chain: 6 years (Required)

Work Location:

In person