About New Wave International Cargo New Wave International Cargo (NWIC) is a growing, asset-based transportation and third-party logistics provider with nearly two decades of experience. We provide transportation and forwarding solutions across the country and around the world, including Truckload, LTL, Drayage, Ocean, Air Freight, and Brokerage. We are looking for an experienced Carrier Representative / Account Representative who understands the day-to-day demands of transportation operations and has strong experience working with both carriers and customers . This is an important role within our operations team. The right person will be responsible for helping move freight from beginning to end — finding the right carrier, negotiating the best available rate, managing the shipment, communicating with the customer, resolving problems, and making sure the freight gets delivered as promised. Position Overview This position is primarily focused on transportation operations and carrier relationships , with responsibility for supporting and managing customer accounts. The successful candidate will have a strong understanding of the trucking and logistics industry and be comfortable working in a fast-paced environment where priorities can change throughout the day. You will be expected to know how to find capacity, build carrier relationships, negotiate rates, cover freight, track shipments, communicate with customers, and solve problems. We are looking for someone who can hit the ground running. This is not an entry-level position and is not simply a data-entry or dispatch role. The person in this position should already understand the transportation business and be able to make good decisions when dealing with carriers, customers, and changing market conditions. Key Responsibilities Transportation Operations Manage the day-to-day movement of customer freight from pickup through delivery. Secure qualified carriers and ensure loads are properly covered. Communicate with carriers throughout the shipment to ensure pickups and deliveries happen as scheduled. Track shipments and proactively address delays, service issues, or changes. Communicate with customers regarding shipment status and any issues that may affect service. Work closely with the operations team to make sure customer requirements are met. Manage multiple shipments, customers, and carriers simultaneously. Resolve problems quickly and professionally when things do not go as planned. Maintain accurate shipment, customer, and carrier information in the TMS. Ensure required paperwork, PODs, rate confirmations, and other documentation are completed. Carrier Relations Develop and maintain strong relationships with reliable, qualified carriers. Build a dependable carrier base for specific lanes, customers, equipment, and geographic areas. Negotiate carrier rates while protecting NWIC's margins. Understand current market conditions, capacity, equipment availability, and lane pricing. Know which carriers are the best fit for specific shipments and customers. Prospect for and onboard new qualified carriers when additional capacity is needed. Maintain regular communication with core carrier partners to develop long-term relationships. Work through carrier performance issues, claims, delays, and service problems. Continue developing carrier relationships so NWIC is not dependent solely on load boards or last-minute coverage.

Customer / Account

Support Maintain strong relationships with assigned customers. Understand each customer's shipping requirements, expectations, lanes, and service needs. Provide pricing and transportation solutions when requested. Communicate proactively with customers regarding their freight. Follow up on quotes and opportunities when appropriate. Identify additional opportunities where NWIC can support the customer's transportation needs. Work with management and sales to help retain and grow existing customer business. Pricing & Profitability Quote and negotiate transportation rates with both customers and carriers. Understand the relationship between customer pricing, carrier costs, market conditions, and profitability. Make sound decisions regarding when to cover a load, when to negotiate, and when additional sourcing is required. Help maintain acceptable margins while still providing competitive service to our customers. Understand that the cheapest carrier is not always the best carrier and that service, reliability, and relationships are critical to long-term success. What We Are Looking For 3+ years of experience in transportation, logistics, freight brokerage, forwarding, or a related field preferred. Strong hands-on experience working with carriers and transportation providers. Strong understanding of transportation operations and the process of covering and managing freight. Experience negotiating carrier rates and customer pricing. Experience tracking and managing shipments from pickup through delivery. Strong understanding of the truckload market and carrier capacity. Experience using a TMS. Experience developing and maintaining carrier relationships. Strong communication skills with both customers and carriers. Ability to handle pressure and make decisions quickly. Strong problem-solving and organizational skills. Ability to manage multiple shipments and priorities at the same time. Knowledge of LTL, Drayage, Ocean, Air Freight, and other transportation modes is a plus. Existing carrier relationships and transportation industry contacts are a strong plus. Must be dependable, professional, and willing to be accountable for the freight and customers assigned to you. The Right Person for NWIC We are looking for someone who knows transportation . You should understand what it takes to cover a difficult load, know how to talk to a carrier when capacity is tight, understand when a rate makes sense and when it doesn't, and know how to communicate with a customer when there is a problem. You should be comfortable picking up the phone and building relationships with carriers — not relying entirely on load boards or automated systems. At the same time, you need to understand that the carrier is only one part of the equation. Our customers depend on us to manage their freight, communicate with them, and find solutions when challenges arise.

The goal is simple:

move the freight, take care of the customer, maintain strong carrier relationships, and do it profitably.

Work Location:

Glendale Heights, IL — Elk Grove, IL beginning January 1 Why NWIC? NWIC has been in the transportation business for nearly two decades. We understand that our success depends on the relationships we have with both our customers and our carrier partners . We are looking for an experienced transportation professional who wants to be part of a growing company, take ownership of their work, and help us continue building our customer and carrier network. If you have the transportation experience, understand carrier relations, and enjoy the day-to-day challenge of finding solutions and moving freight, we want to hear from you. Apply today or contact us directly: hr.us@newwaveic.com

Job Type:

Full-time Pay:

$52,000.00 - $65,000.00 per year

Benefits:

Dental insurance Gym membership Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): How much of your previous experience was focused on transportation operations? How many years of experience do you have with account management & customer service?

Work Location:

In person