Account Management Representative Job Responsibilities Learn Federal Motor Carrier Safety Association (FMCSA) regulations. Interact with clients by answering phone calls promptly, responding to emails within a timely manner. Advise trucking companies on safety regulations. Log detailed notes into company software as they are completed. Make daily inbound and outbound calls. Get to know clients and company issues. Provide customers with updates when needed. Update and maintain electronic customer records including contact details, issues, and resolutions. Develop and maintain strong relationships with existing clients Manage multiple trucking accounts. Analyze progress and set goals to improve client satisfaction. Participate in regular staff meetings, trainings, and report on any customer issues. Resolve complaints and customer problems in an efficient and friendly manner.

Job Skills & Qualifications Required:

Ability to work in office (this is not a remote position) High school diploma or equivalent Ability to comfortably sit for long periods of time Attention to detail Strong interpersonal skills Strong organizational skills Computer proficiency Problem-solving ability Ability to resolve conflict and de-escalate customer issues Previous customer service experience

Job Type:

Full-time Salary:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to commute/relocate: Libertyville, IL 60048: Reliably commute or planning to relocate before starting work (Required)

Work Location:

One location

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Libertyville, IL 60048 (Required) Ability to

Relocate:

Libertyville, IL 60048: Relocate before starting work (Required)

Work Location:

In person