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Rozlin Financial Group

Debt Collector / Account Resolution Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Account Representative (General)

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Based on Illinois data

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What they do

An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$45,552 / year median in Illinois

-5% projected decline

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Job Description

Debt Collector / Account Resolution Representative Rozlin Financial Group, Inc. (RFGI)
  • Sycamore, IL We're hiring 5 Debt Collection Agents for our Sycamore office to start on Tuesday September 15th, 2026 No experience required. $17.50/hour plus commission. Most agents after completing their first year at RFGI, earn between $55,000
  • 85,000
  • but the job is hard.
What You'll Do Debt collection isn't for everyone. It's fast-paced, competitive, and takes persistence. If you're uncomfortable making hundreds of calls, handling objections, and asking people to resolve past-due accounts, this probably isn't the job for you.
Your day-to-day will include:
Making 250+ calls a day to reach consumers with past-due accounts. Helping consumers resolve their past-due balances. Resolving account disputes. Organizing and following up on your account leads. Why Join RFGI?
Uncapped Earning Potential:
Starting at $17.50/hour plus commissions . Most Debt Collection Agents, after completing their first year at RFGI, earn between $55,000 and $85,000+/year with commissions ($26
  • 40/hour on average).
No Caps.
Exciting Incentives :
Earn prizes, extra paid time off, gift cards, and bonus add-ons for hitting your goals.
Benefits :
Health, dental, vision, 401(k) matching, PTO, paid holidays, and vacation time. What We're Looking For You'll thrive at RFGI if you: Aren't afraid to make tough calls and ask difficult questions. Have a clear, strong voice and good communication skills. Can type quickly and work at a fast pace on a computer. Are good at negotiating and comfortable handling objections. Are self-motivated, competitive, and reliable. A background check is required for this position. Work Schedule Monday•
Thursday:
8:30 AM to 6:30
PM Central Time Friday:
8:30 AM to 12:30 PM Central Time Includes a 1-hour unpaid lunch and two 15-minute paid breaks. This is an
IN-OFFICE
position only. Paid Training Provided Training is provided for all new hires regardless of experience level. Initial training lasts about two weeks with an additional two weeks of coaching and direct supervision. Training consists of classroom, shadowing, webinars/videos, and exams. A Word of Warning Debt collection is hard work. You'll face challenges every day—angry consumers, objections, and tough conversations. But if you're determined and ready to put in the effort, the rewards can be worth it. Who We Are At RFGI, we're changing the way people think about debt collection. We're a small but mighty agency with over 1,000 clients nationwide. We are ethical and consumer-friendly. Our professional approach has earned us a 4.6+ star rating on Google and an A+ with the Better Business Bureau. RFGI is a member of the ACA International and RMAI, and is EverChain certified. RFGI collects nationwide and holds over 26 licenses. Think You Can Do It? Apply Today If you think you're up for the challenge, fill out our quick 3-minute application. After applying, you'll receive a short online assessment to complete.
Job Types:
Full-time, Commission Pay:
$17.50
  • $36.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance On-the-job training Paid sick time Paid time off Paid training Vision insurance Application Question(s): Have you read the full job description and understand the demanding nature of this position, including making 250+ calls per day, handling difficult conversations and objections, and working in-office in Sycamore, IL? How would you rate your proficiency with Microsoft Word and Excel?
Experience:
3rd party debt collection: 1 year (Preferred) Call center: 1 year (Preferred)
Language:
Fluent Spanish (Preferred) Shift availability: Day Shift (Required)
Work Location:
In person