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ACI Indiana

Account Recovery Specialist

Pay: $40,560/yr

Posted: 07/18/2026

Location: New Castle, IN (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Account Representative (General)

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Based on Indiana data

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What they do

An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$37,483 / year median in Indiana

-14% projected decline

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Job Description

Account Recovery Specialist ACI Indiana (also known as Atlas Collections, Inc.) has served the community at large for almost 40 years by returning past due funds back to businesses in Henry County and its surrounding areas. The Account Recovery Specialist is responsible for contacting consumers and collecting outstanding debts. The ideal candidate will exhibit strong communication and negotiation skills, as well as an ability to work independently and as a member of the team.

Please note:

This is NOT a remote position. All employees are expected to work on-site during regular business hours from Monday through Friday, 8 AM to 4:30 PM.

Duties and Responsibilities:

Manage and monitor a queue of outstanding debts. Contact consumers regarding debts and repayment of overdue balances. Negotiate arrangements and payoffs with consumers. Investigate historical information for each debt. Update and track collection activity and collection efforts. Escalate accounts through the local legal system. Provide friendly, accurate, and compliant information to consumers and clients. Handle disputes and/or complaints. Investigate and resolve discrepancies in payments/accounts. Follow all regulations that govern collection agencies and collection activities. Follow all policies and procedures as set forth by management. Other duties as assigned.

Required Skills:

Proven experience in a customer service oriented environment. Strong computer skills. Negotiation skills. Excellent communication skills. Problem-solving skills. Ability to multitask. Time management. Goal oriented. High School Diploma or GED.

Benefits Included After Probationary Period:

Commission based on individual and company goals. 10 days paid time off to start. 14 paid holidays. Ability to earn additional PTO based on monthly company goals and metrics. Bereavement leave. 401K with match. Health Insurance Plans Available.

Job Type:

Full-time Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Paid training

Experience:

Customer service: 1 year (Required) Ability to

Commute:

New Castle, IN 47362 (Preferred)

Work Location:

In person