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CN
COMMUNITY NATIONAL BANK
New Accounts Specialist
Career Insights for Account Representative (General)
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Scorecard
Based on Kansas data
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What they do
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$44,642 / year median in Kansas
-15% projected decline
Job Description
General Summary Reviews, maintains, and updates new client accounts. Reviews, enters, and submits transfer in requests. Answers calls that pertain to establishment of new accounts, incoming funds or investments, and fees. Performs routine follow-up. Essential Job Functions Processes new accounts. Reviews and enters transfer requests into CNBSoft. Submits transfer requests to other custodians and performs follow-up to ensure funds are transferred. Answers incoming customer calls and addresses questions. Assists with transfer in processing as needed. Completes other duties as assigned. These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job. Knowledge, Skills, and Abilities Excellent communication skills. Excellent administrative skills including planning, proofreading, and checking work. Excellent data entry skills. Ability to type, file, answer the phone, and use a ten-key. Knowledge of word processing and spreadsheet software. Knowledge of basic mathematics including fractions, decimals, and percentages. Ability to read and write. General knowledge of IRS rules regarding IRAs. Education and Experience One to two years at a college or technical school. One to three years of customer service experience preferred. Physical Requirements