We are looking for an Account Manager to support client relationships and daily office operations in Westfield, New Jersey. This position is ideal for someone who enjoys delivering attentive service, coordinating order activity, and keeping communication clear across customers and internal teams. The role combines account support, administrative oversight, and problem-solving to help ensure a smooth and reliable customer experience.

Responsibilities:

• Build strong relationships with key clients by delivering attentive, detail-oriented support across phone, email, and in-person interactions.
• Review customer requests proactively, identify service improvements, and suggest practical solutions that strengthen satisfaction and retention.
• Address concerns, discrepancies, and service issues promptly to maintain trust and reduce the risk of lost business.
• Prepare and manage quotes, order confirmations, and product-related responses while providing accurate information on pricing, availability, and timelines.
• Process transactions in company systems, including new orders, factory requests, cancellations, shipping updates, and tracking inquiries.
• Monitor daily order activity to ensure entries are complete, accurate, and moving through the workflow on schedule.
• Coordinate with sales, accounting, and warehouse teams to support efficient order handling and resolve issues that may affect delivery.
• Keep customers updated on order progress, shipment status, and any delays that could affect expectations.
• Document complaints, quality concerns, and processing errors in accordance with established compliance and reporting standards.
• Track performance against service metrics such as turnaround time, transaction volume, and delivery reliability while continuing to build product knowledge and system proficiency.

Benefits:

Medical Vision Dental401K PTO