Our firm is seeking a Client Liaison to support daily communication, case coordination, and workflow management within our collections practice. This role serves as the primary point of contact for clients, ensuring timely updates, accurate documentation, and consistent adherence to regulatory requirements. Key Responsibilities Maintain ongoing communication with clients regarding case status, documentation needs, and next steps Coordinate with attorneys, paralegals, and operations teams to ensure timely movement of files Review, track, and update client information with a high degree of accuracy Monitor deadlines, escalate issues, and ensure compliance with FDCPA, FCRA, GLBA, SCRA, and firm policies Prepare and deliver clear, professional written updates and summaries Support workflow and process improvement initiatives Qualifications Experience in collections, legal support, or regulated client‑facing environments Strong written and verbal communication skills High attention to detail and ability to manage multiple priorities Proficiency with case‑management systems and Microsoft Office Ability to maintain confidentiality and handle sensitive information appropriately Work Environment Fast‑paced, deadline‑driven practice with high‑volume client communication. Training provided on firm systems and compliance requirements.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person