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LC
Laboratory Corp. of America
Key Account Executive
Career Insights for Key Account Manager
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Based on Maryland data
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What they do
A Key Account Manager manages the accounts of clients with the highest strategic significance and financial value to the company. Develops and maintains long term relationships with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$118,770 / year median in Maryland
+5% projected growth
Job Description
Key Account Executive
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.
Labcorp is seeking a field-based Key Account (Sales) Executive to join our team in Waldorf, MD!
Responsibilities:
- Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
- Act as a liaison between the client and the Labcorp operations team in relation to client needs
- Provide ongoing service and problem resolution to customer base
- Ensure customer retention by providing superior customer service
- Recommend solutions that are client focused and persuasive
- Provide account management for client's day-to-day operations
- Upsell current book of business to increase organic growth
- Work closely with senior sales representatives to grow book of business
- Continuously provide educational material to the client base
- Resolve any customer related issues in a timely manner
- Meet and exceed monthly retention and upsell goals on a regular basis
Minimum Qualifications:
- High School Diploma
- 3 or more years of previous outside sales experience or account management
Preferred Qualification:
- Bachelor's degree
Additional Job Standards:
- Proven success managing a book of business
- Experience in the healthcare industry is a plus
- Superior customer service skills with the ability to build trust-based relationships
- Effective communication skills, both written and verbal
- Ability to deliver results in a fast-paced, competitive market
- Excellent time management and organizational skills
- Proficiency in Microsoft Office and Excel
- Ability to travel overnight as needed
- Valid driver's license and clean driving record
- The territory for this position will cover ?