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Kalamazoo County Government

Account Services Specialist

Pay: Not specified

Posted: 2 weeks ago

Location: Kalamazoo, MI (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Account Representative (General)

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Based on Michigan data

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What they do

An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$43,017 / year median in Michigan

-14% projected decline

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Job Description

GENERAL SUMMARY

The purpose of this position is to provide customer service, which includes assisting civilians with inquiries, answering/transferring phone calls, and providing documentation to clients or government agencies per their request. May help with processing correspondence and prepares court documentations and the relative accounts accordingly.

ESSENTIAL DUTIES & RESPONSIBILITIES

Facilitates entry of court orders for enforcement. Prepares and processes court correspondence and notices for appropriate parties, adjusting accounts accordingly. Serves as a point of contact, answering client inquiries while maintaining confidentiality. Monitors emancipations and case closure. Performs related work as required.