Job Description The Account Services Associate is responsible for the day-to-day operational management of assigned customer accounts, ensuring accurate and timely order processing, account maintenance, issue resolution, and customer communication. The role serves as a key operational partner to Sales by managing routine account and order activity, coordinating with internal and external stakeholders, and maintaining accurate documentation and information flow. The Account Services Associate is expected to take ownership of assigned responsibilities, proactively identify and resolve issues, apply sound judgment, and utilize available systems, tools, and resources to independently manage routine account needs. By effectively managing day-to-day operational activities, the role supports Sales in maintaining and strengthening customer relationships while contributing to efficient and effective business operations. These expectations are consistent with communications describing Account Services as responsible for the day-to-day operational relationship supporting Sales and emphasizing account ownership, follow-through, independent execution, and problem-solving.

Job Responsibilities Note:

These statements are not intended to be an exhaustive list of all responsibilities and duties. Account and Order Management Manage the day-to-day operational activities for assigned customer accounts and serve as a primary operational partner to Sales. Manage customer orders throughout the applicable order-management lifecycle, including order processing, allocation, blocked-order review, status maintenance, and supporting documentation. Monitor orders and account activity for compliance with customer-specific requirements and established business processes. Regularly review blocked and aged orders and take appropriate action based on customer requirements and internal processes. Maintain clear and accurate account and order notes, including relevant purchase orders, correspondence, and supporting documentation. Research and resolve order, shipping, customer-placement, and other account-related discrepancies within the scope of Account Services. Monitor inventory and other relevant information using available reports, systems, and customer resources to support account and order management. Support allocation activities and related reporting or uploads as assigned. Customer and Sales Support Provide timely, accurate, and professional responses to customer inquiries concerning orders, order status, pricing, shipment information, and other account-related matters within the role's scope. Build and maintain effective working relationships with assigned customers by understanding account-specific requirements, policies, and recurring operational needs. Partner closely with Sales to manage day-to-day operational and administrative account activities, allowing Sales to focus on customer relationships and business development. Keep Sales informed of significant account or order issues and proactively coordinate next steps when Sales involvement is required. Participate in customer calls or other account discussions as needed to provide operational support and information. Manage customer communications with appropriate judgment, distinguishing between communications requiring customer involvement and internal discussions that should remain within Glenmark. Communications explicitly describe Account Services as managing orders, allocation and related operational activity in support of Sales, while also requiring clear and accurate customer communications. Issue Resolution and Account Ownership Proactively investigate account and order issues by reviewing available emails, reports, system information, documentation, and other resources before escalating. Evaluate available information, identify appropriate next steps, and independently resolve routine account issues within established policies and business processes. Follow issues through resolution and maintain appropriate communication with impacted stakeholders. Recognize situations requiring escalation and involve the appropriate internal stakeholder when an issue falls outside Account Services' scope or authority. Apply established guidance and prior learning to recurring situations rather than relying on step-by-step direction for routine responsibilities. Maintain awareness of the broader account context and understand how individual actions may affect customers, Sales, inventory, other internal teams, and overall business operations. Reporting, Systems and Documentation Perform applicable order-management and account-maintenance activities in SAP. Prepare, review, maintain, and distribute assigned operational reports. Utilize Excel and other Microsoft Office applications to analyze, organize, maintain, and communicate account and order information. Maintain accurate customer and account information in applicable systems and databases. Review and maintain required customer documentation and license information as applicable. Maintain customer-specific reference materials, notes, and supporting documentation necessary for effective account management. Use shared mailboxes and other available information sources as appropriate to research account history and obtain relevant context before processing or responding to requests. Cross-Functional Responsibilities The Account Services Associate works collaboratively with internal business functions to facilitate timely resolution of account and order issues.

Cross-functional responsibilities may include:

Coordinating with Sales regarding account requirements, order activity, customer needs, and issues requiring commercial input. Coordinating with Pricing and Contracts when order processing or special purchase situations require pricing, agreement, or supporting documentation. Coordinating with Distribution Center personnel regarding fulfillment, shipping information, mis-shipments, lot/batch information, or other order-related operational matters. Coordinating with Returns, Receivables, and other operational functions when account activity intersects with claims, discrepancies, or related downstream processes. Providing relevant information, documentation, and account context to the appropriate business function to facilitate resolution.

Accountability and Role Boundaries:

The Account Services Associate is responsible for coordinating and facilitating cross-functional issues within the scope of Account Services. Functional ownership of activities belonging to another department remains with the appropriate business function unless responsibility is specifically assigned to Account Services. This distinction reflects documented concerns that Account Services had been covering an operational gap in Warehouse-related activities and that clearer ownership was needed for issues originating within Warehouse operations. Additional Responsibilities / Business Support Provide coverage for Account Services teammates as needed to maintain continuity of customer and order activity. Support cross-training and knowledge sharing within the Account Services team. Participate in departmental meetings and communicate relevant account updates, operational issues, risks, and potential opportunities for improvement. Participate in process improvement, system testing, reporting, customer implementation, and other operational initiatives as assigned. Provide cross-functional operational support or backup when required by business needs and specifically assigned. Support special projects that may include shipping discrepancies, returns-related activities, account setup, operational reporting, or other business initiatives. Identify opportunities to improve workflows, reduce unnecessary administrative activity, improve information flow, and enhance operational efficiency. Qualifications Education

• BA/BS or equivalent work experience Experience
• Two or more years of relevant pharmaceutical experience
• Customer Service experience strongly preferred Knowledge and Skills Strong proficiency in Microsoft Excel and formulas.

Working knowledge of Microsoft Office applications, including Outlook, Word, and PowerPoint. SAP experience preferred. Strong written and verbal communication skills with the ability to communicate effectively with customers and cross-functional stakeholders. Strong organizational skills with attention to accuracy, documentation, detail, and follow-through. Ability to manage multiple customer accounts, priorities, and deadlines in a fast-paced operational environment. Ability to independently research issues, analyze available information, and determine appropriate next steps. Sound judgment and problem-solving skills with the ability to make informed decisions within established policies and processes. Ability to understand and consistently apply customer-specific requirements and business processes. Ability to use available systems, reports, documentation, historical correspondence, and internal resources to research and resolve issues. Ability to distinguish between matters that can be handled independently and those requiring escalation or cross-functional involvement. Ability to collaborate effectively across business functions while maintaining appropriate accountability and role boundaries. Strong customer orientation and relationship-building skills. Ability to adapt to changing business requirements and operational priorities. Physical Demands and Abilities The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The incumbent is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Compensation and Benefits Salary Range

• $ 55,250
• $68,250 USD The compensation range provided reflects the expected base compensation only and does not include potential bonuses, incentive plans, or benefits.

An individual's final compensation offer will be based on a variety of factors, including but not limited to education level, relevant experience, training, and geographic location.

Benefits include:

Paid time off 401k plus company match Company paid health benefits Dental Vision Onsite access to company gym Paid Employee Referral Program EAP

• Employee Assistance Program Accident Insurance Critical Illness Insurance Short-Term Disability Life and AD & D Insurance Whole Life Insurance Pet Insurance and so much more!

About the Company Glenmark is a global leader in the development and commercialization of generic drugs of the highest quality and value. We help to improve people's lives every day by helping to reduce their healthcare costs while delivering high-quality medicines. Established in 2003 as a North American subsidiary of Glenmark Pharmaceuticals, we launched our first generic product in January 2005 and quickly emerged as one of the leading generic organizations in the United States. Today we have a diverse business. As a global leader in generics, we are leveraging our industry expertise and success to fuel extensive research to expand development in specialty branded products innovative products that are intended to have a major impact on how people live. This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice. Glenmark Pharmaceuticals is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Job Snapshot Updated Date 07-10-2026 Job ID Job_2833 Function Sales Operations/Administration Location New Jersey

• GPI USA, Elmwood Park, New Jersey, United States Experience 2
• 4 Years Employee Type Glenmark Employee Salary Range

USD 55,250

• 68,250 (Annual) Job Description The Account Services Associate is responsible for the day-to-day operational management of assigned customer accounts, ensuring accurate and timely order processing, account maintenance, issue resolution, and customer communication.

The role serves as a key operational partner to Sales by managing routine account and order activity, coordinating with internal and external stakeholders, and maintaining accurate documentation and information flow. The Account Services Associate is expected to take ownership of assigned responsibilities, proactively identify and resolve issues, apply sound judgment, and utilize available systems, tools, and resources to independently manage routine account needs. By effectively managing day-to-day operational activities, the role supports Sales in maintaining and strengthening customer relationships while contributing to efficient and effective business operations. These expectations are consistent with communications describing Account Services as responsible for the day-to-day operational relationship supporting Sales and emphasizing account ownership, follow-through, independent execution, and problem-solving.

Job Responsibilities Note:

These statements are not intended to be an exhaustive list of all responsibilities and duties. Account and Order Management Manage the day-to-day operational activities for assigned customer accounts and serve as a primary operational partner to Sales. Manage customer orders throughout the applicable order-management lifecycle, including order processing, allocation, blocked-order review, status maintenance, and supporting documentation. Monitor orders and account activity for compliance with customer-specific requirements and established business processes. Regularly review blocked and aged orders and take appropriate action based on customer requirements and internal processes. Maintain clear and accurate account and order notes, including relevant purchase orders, correspondence, and supporting documentation. Research and resolve order, shipping, customer-placement, and other account-related discrepancies within the scope of Account Services. Monitor inventory and other relevant information using available reports, systems, and customer resources to support account and order management. Support allocation activities and related reporting or uploads as assigned. Customer and Sales Support Provide timely, accurate, and professional responses to customer inquiries concerning orders, order status, pricing, shipment information, and other account-related matters within the role's scope. Build and maintain effective working relationships with assigned customers by understanding account-specific requirements, policies, and recurring operational needs. Partner closely with Sales to manage day-to-day operational and administrative account activities, allowing Sales to focus on customer relationships and business development. Keep Sales informed of significant account or order issues and proactively coordinate next steps when Sales involvement is required. Participate in customer calls or other account discussions as needed to provide operational support and information. Manage customer communications with appropriate judgment, distinguishing between communications requiring customer involvement and internal discussions that should remain within Glenmark. Communications explicitly describe Account Services as managing orders, allocation and related operational activity in support of Sales, while also requiring clear and accurate customer communications. Issue Resolution and Account Ownership Proactively investigate account and order issues by reviewing available emails, reports, system information, documentation, and other resources before escalating. Evaluate available information, identify appropriate next steps, and independently resolve routine account issues within established policies and business processes. Follow issues through resolution and maintain appropriate communication with impacted stakeholders. Recognize situations requiring escalation and involve the appropriate internal stakeholder when an issue falls outside Account Services' scope or authority. Apply established guidance and prior learning to recurring situations rather than relying on step-by-step direction for routine responsibilities. Maintain awareness of the broader account context and understand how individual actions may affect customers, Sales, inventory, other internal teams, and overall business operations. Reporting, Systems and Documentation Perform applicable order-management and account-maintenance activities in SAP. Prepare, review, maintain, and distribute assigned operational reports. Utilize Excel and other Microsoft Office applications to analyze, organize, maintain, and communicate account and order information. Maintain accurate customer and account information in applicable systems and databases. Review and maintain required customer documentation and license information as applicable. Maintain customer-specific reference materials, notes, and supporting documentation necessary for effective account management. Use shared mailboxes and other available information sources as appropriate to research account history and obtain relevant context before processing or responding to requests. Cross-Functional Responsibilities The Account Services Associate works collaboratively with internal business functions to facilitate timely resolution of account and order issues.

Cross-functional responsibilities may include:

Coordinating with Sales regarding account requirements, order activity, customer needs, and issues requiring commercial input. Coordinating with Pricing and Contracts when order processing or special purchase situations require pricing, agreement, or supporting documentation. Coordinating with Distribution Center personnel regarding fulfillment, shipping information, mis-shipments, lot/batch information, or other order-related operational matters. Coordinating with Returns, Receivables, and other operational functions when account activity intersects with claims, discrepancies, or related downstream processes. Providing relevant information, documentation, and account context to the appropriate business function to facilitate resolution.

Accountability and Role Boundaries:

The Account Services Associate is responsible for coordinating and facilitating cross-functional issues within the scope of Account Services. Functional ownership of activities belonging to another department remains with the appropriate business function unless responsibility is specifically assigned to Account Services. This distinction reflects documented concerns that Account Services had been covering an operational gap in Warehouse-related activities and that clearer ownership was needed for issues originating within Warehouse operations. Additional Responsibilities / Business Support Provide coverage for Account Services teammates as needed to maintain continuity of customer and order activity. Support cross-training and knowledge sharing within the Account Services team. Participate in departmental meetings and communicate relevant account updates, operational issues, risks, and potential opportunities for improvement. Participate in process improvement, system testing, reporting, customer implementation, and other operational initiatives as assigned. Provide cross-functional operational support or backup when required by business needs and specifically assigned. Support special projects that may include shipping discrepancies, returns-related activities, account setup, operational reporting, or other business initiatives. Identify opportunities to improve workflows, reduce unnecessary administrative activity, improve information flow, and enhance operational efficiency. Qualifications Education

• BA/BS or equivalent work experience Experience
• Two or more years of relevant pharmaceutical experience
• Customer Service experience strongly preferred Knowledge and Skills Strong proficiency in Microsoft Excel and formulas.

Working knowledge of Microsoft Office applications, including Outlook, Word, and PowerPoint. SAP experience preferred. Strong written and verbal communication skills with the ability to communicate effectively with customers and cross-functional stakeholders. Strong organizational skills with attention to accuracy, documentation, detail, and follow-through. Ability to manage multiple customer accounts, priorities, and deadlines in a fast-paced operational environment. Ability to independently research issues, analyze available information, and determine appropriate next steps. Sound judgment and problem-solving skills with the ability to make informed decisions within established policies and processes. Ability to understand and consistently apply customer-specific requirements and business processes. Ability to use available systems, reports, documentation, historical correspondence, and internal resources to research and resolve issues. Ability to distinguish between matters that can be handled independently and those requiring escalation or cross-functional involvement. Ability to collaborate effectively across business functions while maintaining appropriate accountability and role boundaries. Strong customer orientation and relationship-building skills. Ability to adapt to changing business requirements and operational priorities. Physical Demands and Abilities The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The incumbent is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Compensation and Benefits Salary Range

• $ 55,250
• $68,250 USD The compensation range provided reflects the expected base compensation only and does not include potential bonuses, incentive plans, or benefits.

An individual's final compensation offer will be based on a variety of factors, including but not limited to education level, relevant experience, training, and geographic location.

Benefits include:

Paid time off 401k plus company match Company paid health benefits Dental Vision Onsite access to company gym Paid Employee Referral Program EAP

• Employee Assistance Program Accident Insurance Critical Illness Insurance Short-Term Disability Life and AD & D Insurance Whole Life Insurance Pet Insurance and so much more!

About the Company Glenmark is a global leader in the development and commercialization of generic drugs of the highest quality and value. We help to improve people's lives every day by helping to reduce their healthcare costs while delivering high-quality medicines. Established in 2003 as a North American subsidiary of Glenmark Pharmaceuticals, we launched our first generic product in January 2005 and quickly emerged as one of the leading generic organizations in the United States. Today we have a diverse business. As a global leader in generics, we are leveraging our industry expertise and success to fuel extensive research to expand development in specialty branded products innovative products that are intended to have a major impact on how people live. This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice. Glenmark Pharmaceuticals is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Share the opportunity