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Senior Branch Member Account Specialist- Elmira, NY
Career Insights for Account Representative (General)
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Scorecard
Based on New York data
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What they do
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$43,481 / year median in New York
-6% projected decline
Job Description
Senior Branch Member Account Specialist
- Elmira, NY Visions Federal Credit Union paid time off, paid holidays, tuition reimbursement, 401(k) United States, York, Elmira 303 North Main Street (Show on map) Sep 03, 2026
Description
WHO WE ARE
We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time
- you have an impact on their lives just by working here, no matter what your position may be. Work with us
- and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits, including: Retirement benefits
- pension plan, 401(k) with employer match
Excellent health benefits - medical, dental, vision, and supplemental coverage
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
10+ paid holidays per year
Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
Employee recognition program
.
..and more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.
ABOUT THE POSITION
Position Title:
Senior Branch Member Account Specialist Position Overview:
As a Senior Branch Member Account Specialist (Sr BMAS), you'll play a key role in delivering an exceptional member experience by building meaningful relationships and providing personalized financial support. In this role, you are more than a transactional resource-you are a trusted partner helping members navigate important financial decisions, from opening accounts to accessing lending solutions and improving their overall financial wellness. We provide comprehensive training to ensure your success, including operational processes and member service excellence. Whether your background is in retail, hospitality, or financial services, this role offers the opportunity to grow a long-term career in banking while making a tangible impact on the lives of members in the Endicott community.
Position Type:
Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM.
Compensation Range:
$21.00/hr.
- $23.00/hr.
- Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills
Location:
Position is on-site at our Elmira Branch located at 303 N Main Street ,
Elmira, NY What You'll Do:
Open and manage consumer, business, and IRA accounts
Support consumer loan applications (excluding mortgages)
Resolve complex member concerns and escalations
Identify opportunities to recommend relevant products and services
Support branch operations including teller/MSR coverage
Provide notary services (training provided) What success looks like: Enjoys helping people solve problems and reach financial goals
Communicating clearly, building trust and long-term relationships with members
Staying energized in a fast-paced, member-facing environment
Comfortable having consultative conversations-not just transactions
WHAT WE'RE LOOKING FOR
Minimum qualifications: High school diploma with 1-3 years of related experience.
Obtain notary license within 1 year of acceptance of role.
Proficient in the Microsoft Office Suite programs.
Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.
Preferred qualifications:
Associate degree preferred.
Two to four years' experience in customer service, retail, banking or financial services industry. At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
MISSION AND VALUES
Our mission is to
MAKE VISIONS MATTER.
To our members, we will provide value and relevance.
To our employees, we will be a premier organization and provide opportunities for career advancement.
To our community, we will be a leader and provide a positive impact. At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too. #ClaimYourSeat
LEARN MORE
Click a link to learn about: Visions FCU
Employee benefits
Employee culture
Community giveback If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.