Customer Solutions Representative

Customer Solutions Representative Arizona Beverages - 3.0 Woodbury, NY Job Details Full-time $48,000 - $52,000 a year 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Microsoft Excel Customer relationship building Customer service SAP Logistics Mid-level Client relationship development Supply chain transportation management Analysis skills Attention to detail Organizational skills Transportation planning Typing SAP ERP Communication skills Stakeholder relationship building Cross-functional communication Supply chain collaboration Order fulfillment Customer complaint resolution Supply chain process improvement Full Job Description AriZona Beverages, founded in Brooklyn, N.Y. in 1992, is proud to be a family owned and operated American company. AriZona's mission is to offer top quality beverages in uniquely designed packages that are accessible and affordable. AriZona Beverages — makers of the number one ready-to-drink Iced Tea in America - holds a unique position in the global beverage industry with its iconic $0.99 big can and "keeping it real" no frills approach to the consumer market. AriZona never pays for glitzy advertising campaigns to gain consumer loyalty and is constantly ahead of the curve, carving out trends without the use of focus groups and market research. With a loyal following across various demographics, AriZona pulls its own inspiration from its fierce social media following and devoted fan base.

SUMMARY/OBJECTIVE

The Customer Solution Representative is responsible for managing customer orders and ensuring timely and accurate delivery through effective coordination across internal teams, customers, brokers, and third-party logistics providers. This role requires strong interest in learning and developing knowledge in supply chain operations, problem-solving skills, and the ability to proactively manage order exceptions to support on-time and in-full (OTIF) performance. The position plays a key role in maintaining customer satisfaction while supporting overall company operational goals.

ESSENTIAL FUNCTIONS

Manage customer orders and reporting within the SAP system and various third-party vendors and customer portals. Review and validate incoming orders for accuracy, completeness, and correct customer information. Monitor orders throughout the fulfillment process to ensure on-time and in-full delivery. Track, identify, and communicate order exceptions or delays as they arise. Proactively troubleshoot and resolve order, inventory, or logistics issues to minimize service disruptions. Verify inventory availability and coordinate with internal teams to support order fulfillment. Maintain clear and consistent communication with internal departments, customers, and external partners regarding shipment updates or potential delays. Collaborate with the sales team, logistics brokers, and customer buyers to ensure smooth order processing and delivery. Coordinate with third-party logistics providers (3PLs) to manage transportation and delivery scheduling. Address customer concerns or complaints and work toward timely, effective solutions. Analyze supply chain or logistics challenges and recommend improvements when possible. Work independently while maintaining high productivity, organization, and attention to detail. Build and maintain strong relationships with customers and business partners. Advocate for the needs of the customer while supporting the operational goals and priorities of AriZona.

QUALIFICATIONS & SKILLS

Knowledge of supply chain operations, logistics, and order fulfillment processes. Strong analytical and problem-solving skills with the ability to identify and resolve issues quickly. Excellent communication and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Strong customer service mindset with a focus on relationship building and accountability.

SUPERVISORY RESPONSIBILITY

None

WORK ENVIRONMENT

Corporate office

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position requires sitting, standing, walking and repetitive typing motion.

OTHER DUTIES

Please note this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Please check out some of the perks and benefits of working at AriZona by clicking on the link below!

https:

//drinkarizona.com/pages/az-benefits

Job Type:

Full-time Pay:

$48,000.00 - $52,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 3 years (Preferred) Order fulfillment: 1 year (Preferred)

Logistics:

1 year (Preferred)

Microsoft Excel:

3 years (Preferred)

Work Location:

In person