Our mission is simple:

to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory. Responsible for renewing existing customers' service agreements.

Responsibilities of Position:

Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue\nRetain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates\nConduct personal visits, phone calls, and mailings to existing customers to foster relationships\nAdminister and preserve all price initiatives\nSecure price increases on unprofitable accounts and/or per schedule\nDevelop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue\nRespond to service cancellation requests with priority and personal follow-up\nUtilize the company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles\nMaintain and manage the top 25 accounts\nMaintain canceled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales\nComplete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy\nRegularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers\nDevelop and maintain an awareness of market behavior and competitive trends and respond accordingly\nPerform other duties as assigned

Supervisory Responsibility:

This position will not manage employees Skills & Abilities Needed for

Position:

Excellent verbal and written communication skills\nMust be organized with good time management skills\nWorking knowledge of the procurement process\nComputer proficiency in Windows and Microsoft applications\nMust be self-motivated and able to work independently to meet or exceed goals\nPossess strong presentation, negotiation, and closing skills Experience & Knowledge Needed for

Position:

Two (2) years of experience in a customer-facing sales role (business to business) is highly preferred\nExperience in developing and executing territory sales strategies preferred\nWaste industry experience a plus\nBachelor's Degree in Business, Marketing, Sales, or related field preferred Physical Requirements in a

Regular Workday:

Frequently working outside in changing temperatures\nFrequently sitting/standing/walking

Additional Working Conditions/Aspects:

Possible exposure to high traffic conditions and/or tight driving areas\nExposure to residential and commercial waste\nAbility to travel between offices, as required\nAbility to work flexible hours; expected to work nights and weekends as needed\nAbility to work overtime, weekends, and/or holidays\nMust be available for 24-hour emergency calls\nLegally eligible to work in the United States\nValid driver's license (if applicable)\nMust successfully complete pre-employment testing\nMust be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 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