A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Description Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY
The Field Service Supervisor is responsible for prioritizing and scheduling commercial, industrial, and EPG service work in the field, providing exceptional customer service. This individual will need to present accurate quotes to customers, open revenue and work orders, and develop and maintain good relationships with customers , technicians, and other team members.
JOB QUALIFICATIONS
High school diploma or equivalent required. An associate's degree is preferred. Must have five years of field service operations or similar experience. Three years of supervisory experience is required. Knowledge and understanding of heavy equipment. Must have prior industry knowledge and a technical background with the products that are sold and serviced.
KEY COMPETENCIES
Must be a highly motivated individual. Must possess strong computer skills and understand CAT information retrieval systems. Excellent verbal and written communication, customer service, leadership, adaptability, organizational, and interpersonal skills are required.
EMPLOYEE BENEFITS 401
(k): Match and employer discretionary contribution.
Health Insurance:
Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
Dental & Vision Insurance:
Comprehensive coverage options.
Financial Access:
Credit Union membership is available.
Insurance:
Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
Educational Opportunities:
Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
Compensation:
Base pay, annual bonus potential, and company success share bonuses.
PHYSICAL REQUIREMENTS
While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects. Occasionally, heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is necessary to operate equipment. Specific visual abilities required of this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. EEO, Veterans & Disabled Employer, and
