Technical Account Manager (Columbus, OH)

• Introduction
• At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges.

Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.

Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

• Your role and responsibilities
• As an Account Technical Leader for IBM's Technology Portfolio, you will lead IBM's technical strategy and associated tactical engagements with clients, acting as a trusted IT architecture advisor on the entire IBM Technology Portfolio.

You will work closely with the client, Technology MD/Seller, and brand sales to define, document, and execute an IBM Client Technical Strategy (CTS) that is based on the client's business and technical challenges, strategies, and priorities.

Your primary responsibilities will include:

Lead Technical Strategy Development:

Develop and execute a comprehensive technical strategy for clients, incorporating IBM's Technology Portfolio, including Software and Infrastructure products.

• Collaborate with

Clients and Stakeholders:

Work closely with clients, Technology MD/Seller, and brand sales to understand business and technical challenges, strategies, and priorities, and develop a tailored IBM Client Technical Strategy (CTS).

Provide Trusted Advisory Services:

Act as a trusted IT architecture advisor, providing expert guidance on IBM's Technology Portfolio, including Data Platform, Automation Platform, Transaction Processing Platform, Hybrid Cloud Platform, Power, Storage, Cloud, TLS, and zHW.

Execute Tactical Engagements:

Lead and execute tactical engagements with clients, ensuring successful delivery of IBM's technical solutions and services.

Document and Refine CTS:

Document and refine the IBM Client Technical Strategy (CTS) based on client feedback, business outcomes, and technical advancements.

• Required technical and professional expertise

• Technology Portfolio Expertise:

  Experience with IBM's Technology Portfolio, including Software and Infrastructure products, such as Data Platform, Automation Platform, Transaction Processing Platform, Hybrid Cloud Platform, Power, Storage, Cloud, TLS, and zHW.

IT Architecture Advisory:

Experience in providing trusted IT architecture advisory services to clients, incorporating expert guidance on IBM's Technology Portfolio.

Technical Strategy Development:

Experience in developing and executing comprehensive technical strategies for clients, aligning with their business and technical challenges, strategies, and priorities.

Client Engagement Leadership:

Experience in leading and executing tactical engagements with clients, ensuring successful delivery of technical solutions and services.

Cross-Functional Collaboration:

Experience working closely with clients, Technology MD/Seller, and brand sales to define, document, and execute a tailored IBM Client Technical Strategy (CTS).

• Preferred technical and professional experience

•

Technology Portfolio Familiarity:

Experience with IBM's Technology Portfolio, including Software and Infrastructure products, is beneficial for this role. Knowledge of IBM's four Software Platforms, including Data Platform, Automation Platform, Transaction Processing Platform, and Hybrid Cloud Platform, is a plus. Familiarity with IBM's Infrastructure product portfolios, including Power, Storage, Cloud, TLS, and zHW, is also desirable.

IT Architecture Advisory Skills:

Experience providing trusted IT architecture advisory services to clients, incorporating expert guidance on IBM's Technology Portfolio, is advantageous for this position.

Technical Strategy Development:

Experience developing and executing comprehensive technical strategies for clients, aligning with their business and technical challenges, strategies, and priorities, is valuable for this role.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.