Global Key Account Manager Schott North America paid time off, long term disability, tuition reimbursement United States, Pennsylvania, Lebanon 30 Lebanon Valley Parkway (Show on map) Sep 15, 2026 About us Human health matters. SCHOTT Pharma designs science-based solutions to ensure medications are safe and easy to use globally. A team of 4,700 people from over 60 nations contributes to global healthcare. With 17 sites worldwide, the company is headquartered in Mainz, Germany, listed on the Frankfurt Stock Exchange, and committed to sustainable development for society and the environment. Your Contribution

Develop and execute global key account strategies to achieve revenue, profitability, growth, and customer retention objectives)

Lead all sales activities for assigned global key accounts, ensuring alignment with business objectives, customer requirements, and long-term partnership goals

Prepare annual budgets, sales forecasts, and multi-year business projections (FY+1 to FY+3) to support strategic planning and performance management

Identify, develop, and commercialize new business opportunities, products, and projects through collaboration with customers and cross-functional internal stakeholders

Establish and implement short

• and long-term account growth strategies to expand market share, increase profitability, and strengthen competitive positioning
  Develop and manage annual global account plans by region, business unit, and product portfolio, including measurable objectives and key milestones
  Promote existing products, new developments, and value-added solutions to drive customer engagement and business expansion opportunities
  Build and sustain executive-level relationships with key decision-makers and influencers within customer organizations worldwide
  Serve as the primary commercial point of contact for assigned global accounts, ensuring timely communication, issue resolution, and customer satisfaction
  Lead global pricing strategy, contract negotiations, and commercial agreements while coordinating alignment among key internal stakeholders
  Coordinate and participate in customer visits, business reviews, audits, and strategic meetings; provide regular account updates and performance reporting to leadership
  Partner with Marketing to support trade shows, conferences, exhibitions, customer events, and strategic promotional initiatives that enhance market visibility and growth
  Monitor competitive activity, market trends, and customer developments, translating insights into recommendations and action plans that support business growth
  Lead and coordinate strategic projects and cross-functional initiatives designed to strengthen customer relationships and improve competitive advantage
  Manage customer concerns and escalations by collaborating with Quality, Operations, Customer Service, Finance, and other internal teams to ensure effective resolution
  Support accounts receivable management by partnering with Finance to resolve overdue balances and minimize financial risk
  Drive continuous improvement of sales processes, account management practices, and internal procedures to enhance operational effectiveness and customer experience
  Collaborate closely with Sales, Marketing, Product Management, R D, Operations, and Supply Chain teams to ensure successful execution of customer strategies and business objectives
  Participate in required meetings, training programs, and professional development activities to maintain technical, commercial, and industry expertise
  Promote and support Environmental Health & Safety (EHS) initiatives and maintain compliance with all applicable workplace safety requirements
  Ensure compliance with ISO standards, cGMP requirements, company policies, procedures, ethical business practices, and the Code of Conduct
  Your Profile
  BS in Business, Life Sciences, or related fields, required
  A minimum of 5•10 years of relevant experience within active sales role, preferably in the life sciences or pharmaceutical packaging/biotech industry
  Sound computer knowledge and skills including MS Office and SAP
  Experience with trade shows, business meetings and trainings
  Sound technical aptitude
  Self-motivated and results driven; strong perseverance to hit targets and deadlines
  Multi-tasking abilities and prioritization
  Detail oriented approach; service oriented
  Personable
  Forward and creative thinking
  Effective communication skills (email, phone, etc.

)

Ability to read, write and speak English language

Remote Office / Customer Visits / PPE (when/where applicable)

Normal business hours, Monday

• Friday / flexibility required, as needed
  35%
• 65%, as required and can include intercontinental travel
  Your Benefits
  Excellent healthcare benefits including medical, dental and vision
  Short and long term disability
  Tuition reimbursement
  Paid time off
  Pet insurance
  Other supplemental benefits available upon election
  Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.

Do you want to be successful with us? Then, please send us your application: SCHOTT Pharma USA Inc, Human Resources, Kurt Johnson, +17172284231

• At SCHOTT, it's your personality that counts
• not your gender, your identity, or origin. Your Profile BS in Business, Life Sciences, or related fields, required
  A minimum of 5
• 10 years of relevant experience within active sales role, preferably in the life sciences or pharmaceutical packaging/biotech industry
  Sound computer knowledge and skills including MS Office and SAP
  Experience with trade shows, business meetings and trainings
  Sound technical aptitude
  Self-motivated and results driven; strong perseverance to hit targets and deadlines
  Multi-tasking abilities and prioritization
  Detail oriented approach; service oriented
  Personable
  Forward and creative thinking
  Effective communication skills (email, phone, etc.

)

Ability to read, write and speak English language

Remote Office / Customer Visits / PPE (when/where applicable)

Normal business hours, Monday

• Friday / flexibility required, as needed
  35%
• 65%, as required and can include intercontinental travel Your Contribution Develop and execute global key account strategies to achieve revenue, profitability, growth, and customer retention objectives)
  Lead all sales activities for assigned global key accounts, ensuring alignment with business objectives, customer requirements, and long-term partnership goals
  Prepare annual budgets, sales forecasts, and multi-year business projections (FY+1 to FY+3) to support strategic planning and performance management
  Identify, develop, and commercialize new business opportunities, products, and projects through collaboration with customers and cross-functional internal stakeholders
  Establish and implement short•and long-term account growth strategies to expand market share, increase profitability, and strengthen competitive positioning
  Develop and manage annual global account plans by region, business unit, and product portfolio, including measurable objectives and key milestones
  Promote existing products, new developments, and value-added solutions to drive customer engagement and business expansion opportunities
  Build and sustain executive-level relationships with key decision-makers and influencers within customer organizations worldwide
  Serve as the primary commercial point of contact for assigned global accounts, ensuring timely communication, issue resolution, and customer satisfaction
  Lead global pricing strategy, contract negotiations, and commercial agreements while coordinating alignment among key internal stakeholders
  Coordinate and participate in customer visits, business reviews, audits, and strategic meetings; provide regular account updates and performance reporting to leadership
  Partner with Marketing to support trade shows, conferences, exhibitions, customer events, and strategic promotional initiatives that enhance market visibility and growth
  Monitor competitive activity, market trends, and customer developments, translating insights into recommendations and action plans that support business growth
  Lead and coordinate strategic projects and cross-functional initiatives designed to strengthen customer relationships and improve competitive advantage
  Manage customer concerns and escalations by collaborating with Quality, Operations, Customer Service, Finance, and other internal teams to ensure effective resolution
  Support accounts receivable management by partnering with Finance to resolve overdue balances and minimize financial risk
  Drive continuous improvement of sales processes, account management practices, and internal procedures to enhance operational effectiveness and customer experience
  Collaborate closely with Sales, Marketing, Product Management, R D, Operations, and Supply Chain teams to ensure successful execution of customer strategies and business objectives
  Participate in required meetings, training programs, and professional development activities to maintain technical, commercial, and industry expertise
  Promote and support Environmental Health & Safety (EHS) initiatives and maintain compliance with all applicable workplace safety requirements
  Ensure compliance with ISO standards, cGMP requirements, company policies, procedures, ethical business practices, and the Code of Conduct