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Abacus Service Corporation
Account Manager
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Job Description
Account Manager#26-02809
Raleigh, NC
Onsite
Contract
Starts 5/15/2026 Job Description
Join Our Team in Raleigh, NC! Are you ready to take the next step in your career with a dynamic role in the heart of Raleigh, NC? We are seeking a dedicated professional to develop and maintain strong client relationships, ensuring customer satisfaction and contract compliance. This is a hybrid role within the Wake County Public School System, offering a unique opportunity to make a significant impact in a fast-paced environment. Key Responsibilities
Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance.
Coordinate with recruiting teams to source, screen, and onboard qualified candidates across various roles.
Manage scheduling, assignments, and workforce adjustments to meet client demands.
Monitor employee attendance, performance, and conduct, addressing issues promptly with HR support.
Conduct regular client check-ins, site visits, and quality assurance reviews.
Track and report on KPIs, including fill rate, time-to-fill, turnover, and client satisfaction scores.
Assist in developing staffing plans, recruiting strategies, and retention initiatives.
Resolve client escalations, employee conflicts, or service delivery concerns professionally.
Requirements
Proven success in managing client relationships and delivering staffing solutions.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Knowledge of labor compliance, safety standards, and workforce scheduling practices.
Proficiency in Microsoft Office Suite.
Ability to travel locally for client visits and workforce management.
US Citizen or Green Card holder.
Preferences
Bachelor's degree in Business, Human Resources, or related field preferred; equivalent work experience accepted.
Experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn, etc.) is a plus. Ready to make a difference in Raleigh? Apply now and become a key player in our team!
Subject Line:
Exciting Opportunity in Raleigh - Apply Today! By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.