Job Description Description:

The Exxat team is seeking a dynamic and results-driven Account Manager to join our expanding organization. As an Account Manager, you will be responsible for managing a portfolio of clients, ensuring their success with our SaaS products and platform, and fostering long-term relationships. You will play a key role in driving client retention and growth. This role involves managing day-to-day client interactions, coordinating project deliverables, ensuring client satisfaction, and performing various operational tasks.

Key Areas of Responsibilities:

Manage a portfolio of assigned clients, serving as their primary point of contact. Develop and maintain strong, long-term relationships with clients to ensure client satisfaction and retention. Understand client business goals and objectives to align our SaaS solution with their needs. Drive client adoption and ensure successful onboarding and ongoing training. Monitor client usage, identify trends, and proactively address any issues or concerns. Conduct regular business reviews with clients to assess satisfaction, identify opportunities for improvement, and drive value realization. Identify opportunities for upselling and cross-selling to expand client relationships and revenue. Collaborate with internal teams (e.g., Sales, Support, Product, Data, Integration, Engineering, and Configuration) to advocate for client needs and ensure a seamless client experience and timely delivery of client projects. Prepare and present client reports on key metrics, performance, and ROI. Maintain accurate and up-to-date client records and documentation in the Monday CRM. Contribute to the development and implementation of account management best practices. Understand the client needs from a user perspective (in the context of how the product/feature is being used). Contribute and support deployment of the technology road map. Schedule and conduct regular customer checkpoints, rotation readiness, and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs. Gather and maintain information on assigned clients. Suggest company products/services that maximize client satisfaction. Promote product updates / Releases / Conferences and services to existing customers. Ensure that clients are renewing their contracts and collaborate with the Finance team in the renewal process. Work with the support team to review ticketing trends with specific logo or domains. Analyze the product utilization of the customer and provide recommendations on which clients need more support.

Role Competencies:

5+ years of experience in account management, customer service, operations, or a related client-facing role, preferably in a SaaS environment. Proven track record of successfully managing client relationships and driving client satisfaction. Strong understanding of the SaaS business model and technology. Excellent communication, presentation, and interpersonal skills. Effective presentation and negotiation skills. Strong negotiation and problem-solving skills. Ability to analyze data, identify trends, and develop actionable insights. Proficiency in CRM software and Microsoft Office Suite. Self-motivated, proactive, and results-oriented. Ability to work independently and collaboratively in a fast-paced environment with coordination required with multiple teams. Ability to stay focused on the target in an ambiguous situation. Openness to collaborate with team members. Good time-management skills with a problem-solving attitude. Good problem-solving abilities. Process & customer-oriented. Basic understanding of project management principles and operational processes. Preferred to have an undergraduate degree in Business Administration, Marketing, or a relevant field. Updated Date 17-09-2026 Job ID 215 Sub Function/POD Account Management Location Remote- Warren, New Jersey, United States of America (the) Experience 5 - 10 Years Employee Type Permanent