Location:

Fenton, MI Compensation:

$60,000-$80,000

Work Arrangement:

Primarily in-office with flexible hybrid work opportunities About the Role This is not a sales position, the Account Manager at Technik is focused on building strong, long-term relationships with our existing clients and making sure they have the right technology, support, and guidance for their business. Technik is a locally owned managed IT services company based in Fenton, Michigan. We provide ongoing IT support, technology management, cybersecurity, hardware, licensing, and strategic planning for businesses across Michigan and beyond. As an Account Manager, you'll be the primary point of contact for approximately 20-40 client accounts. You'll get to know the businesses you work with, understand how they use technology, help identify their needs, and work closely with our technical team to make sure things are communicated, coordinated, and followed through. This is a great fit for someone who enjoys working with people, thinks logically, communicates well, and wants to take ownership of client relationships. You don't need to be a technician, but you should be comfortable with technology and able to understand and explain technical concepts to business owners and decision-makers. What You'll Do Build and maintain strong, long-term client relationships Develop a strong understanding of each client's business and technology needs Conduct quarterly client reviews of IT environments, projects, recommendations, and future plans Help clients understand technology recommendations and make informed decisions Act as a liaison between clients and our technical team Coordinate projects, communicate updates, and follow through on open items Identify technology needs, concerns, and opportunities for improvement Policy creation, review, and adherence Help clients plan and budget for future technology needs Assist with the onboarding of new clients Communicate with clients by phone, email, and text and occasionally respond to client communication outside of normal business hours What We're Looking For Previous experience working with business clients, account management, client relationships, or in a technology-related environment Excellent organization and follow-through Logical, practical problem-solving ability Strong interest in or understanding of technology Ability to explain technical concepts to nontechnical people Ability to work independently and take ownership of client needs Comfortable communicating with business owners and decision-makers Professional, dependable, and responsive MSP experience is a plus, but not required Compensation $50,000+ base salary, depending on experience Performance-based commission tied to the profitability and growth of managed client accounts, with a total compensation average of $60,000-$80,000 Additional quarterly performance bonuses and year-end profit sharing Technik Perks Monthly healthcare reimbursement / stipend 80 hours of PTO + 6 paid holidays off Quarterly and yearly performance bonuses Year-end profit sharing 3%

SIMPLE IRA

Training and certification support Other Requirements Must maintain professional client relationships and represent the company well Must be comfortable communicating directly with business clients Must pass State of Michigan

LEIN/CJIS

background check Why This Role At Technik, you won't be just another account manager managing a list of clients. You'll know the businesses you work with, build real relationships, and play an important role in helping them use technology effectively. If you're technically minded, organized, good with people, and want to take ownership of your work, we'd like to hear from you. Apply today and join the Technik team!

Pay:

$60,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home

Experience:

Account management: 1 year (Required) Customer service/support: 1 year (Required) Ability to

Commute:

Fenton, MI 48430 (Preferred)

Work Location:

Hybrid remote in Fenton, MI 48430