Account Relations Representative III

About the Role Canon USA in Melville, NY is currently seeking an Account Relations Representative III (Representative, Acct Rels III). The Account Relations Representative III manages client-focused initiatives to drive growth and satisfaction in wholesale and retail sales. Oversees multiple dealer-account functions such as marketing, order and contract coordination, asset and sales support, and process improvement. Ensures compliance with policies, handles customer inquiries, and solves product issues. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact

• Responsible for executing client-driven initiatives and ensuring operational excellence to maximize client satisfaction and growth within the BPG and Client Services divisions
• Position handles several aspects of dealer-account operations including, but not limited to, the areas of Marketing Program Coordination, System Support, Contract Coordination, Managing Sales funds, Validating Claims, Issuing Credits, Chargeback Management, Post Audit Resolution, SOP creation and Business Process Improvement and Problem Solving
• All assigned areas are performed in compliance with departmental processes and policies
• Essential Function percentages may vary based on specific channel and area of specialization
• Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems
• Typically reports to a Supervisor or Manager
• Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks, some of which are difficult in nature
• They work under minimal supervision, though decisions are made under the close supervision of managers

About You:

The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience
• College degree in Business finance or accounting is highly preferred
• Proficient in Microsoft Excel and Google Sheets (VLOOKUP's, Pivot Tables, formulas and functions) We are providing the anticipated rate for this role: $23.47
• $35.14 hourly Company Overview About our Company
• Canon U.

S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag!

A Canon welcome kit and official merch you can't get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA Workstyle Description Hybrid

• This position is full time and offers a hybrid work schedule requiring you to be in the office three company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).

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Qualifications:

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience
• College degree in Business finance or accounting is highly preferred
• Proficient in Microsoft Excel and Google Sheets (VLOOKUP's, Pivot Tables, formulas and functions) We are providing the anticipated rate for this role: $23.47
• $35.

14 hourly