ACCOUNT SERVICE MANAGER

ACCOUNT SERVICE MANAGER

Fully Remote - AR, CA, CT, FL, GA, IL, IN, KS, KY, MI, MN, NC, NJ, OH, PA, TN, TX, VA, and WA Job Type Full-time Description

• Account Service Manager (Remote)

• About Us:

• For over 100 years, Hartz has been driven by one belief: pets make life better.

That belief fuels our commitment to creating innovative, trusted products that strengthen the bond between pets and their families. Our diverse team of passionate professionals continuously reimagine what pet care can be—working collaboratively to improve the wellbeing of pets everywhere. We're proud to offer an inclusive, flexible workplace where employees are supported, valued, and empowered to grow. At Hartz, the work you do matters—far beyond our walls. Join us and help shape the next chapter of pet care innovation.

• What We Offer …
• + •

Remote Work Schedule:

• Work remotely from your home office. +

• Competitive Compensation & Benefits:

• Receive a generous 401(k) match with immediate vesting. +

• Generous Paid Time Off:

• Enjoy up to 34 paid days off annually. +

• Paid Leaves:

• Parental leave, Bereavement leave, and Military leave. +

• Comprehensive Health Coverage:

• Includes Medical, Dental, Vision, Healthcare FSA, and Mental Health EAP, basic Life insurance and Disability Insurance. +

• Tuition Reimbursement & Career Growth:

• Access to tuition reimbursement and other learning and development opportunities.
• The Role …
• We are seeking a motivated professional to join our Customer Development Team in a role that combines strategic support with the opportunity for professional growth.

This position offers a deep dive into the business planning process, where you will work closely with Customer Business Managers (CBMs) to help drive our success. You'll leverage your existing analytical skills to manage essential functions like forecasting, TOS tracking, and the development of line reviews, while also gaining hands-on experience with brand strategies and pricing for key accounts. This role is a great fit for someone well-versed in data analytics and account service who is interested in the opportunity to evolve those skills toward a direct selling capacity. As these insights drive our daily business decisions, you will play a key role in our success, with the flexibility to explore more customer-facing tasks as you progress. It is a unique chance to leverage your technical skills to drive real-world results while discovering your own professional path within our growing organization. In this position, you will work remotely from your home base, located in one of the following states: AR, CA, CT, FL, GA, IL, IN, KS, KY, MI, MN, NC, NJ, OH, PA, TN, TX, VA, and WA.

• Your Responsibilities …
• Sales Support and Planning
• + Conduct regular calls with the VP & CBM's to assist with data analysis training and prepare materials for weekly and monthly customer reviews.

+ Translate complex data sets from Circana and internal customer POS portals into actionable insights to monitor promotional effectiveness and inventory health across the account portfolio + Help secure distribution, pricing, promotion, shelf positioning, and margin objectives by item/category within direct territory accounts, ensuring alignment with published brand strategies. + Support forecasting customer events as required. + Collaborate with CBMs to collect and verify data, ensuring all key tracking requirements- including CAR, Inventory, Line Reviews, Business Plans and TOS- are accurate and up to date.

• Account Management & Administration
• + Effectively manage the administrative responsibilities including price change forms, deductions, and selling and planning schedules. + Manage select ad hoc tertiary accounts. Requirements
• You'll Need …
• + •

Education and Experience:

• Bachelor's Degree in Business, Marketing, or a related field with 2+ years of e-commerce and category management sales support in a Consumer-Packaged Goods (CPG) environment (or 4+ years related experience in lieu of degree); pet care industry a plus +

• Sales and Presentation Skills:

• Experience with category management & analysis, fact-based selling techniques (point of sale and syndicated data analysis), with the capacity to create, refine, and present this information compellingly from the ground up +

• Data Analysis Skills:

• Familiarity with syndicated data platforms (Nielsen, Power BI, Circana preferred) +

• Technical Proficiency:

• Proficiency with Microsoft Office Suite programs +

• Business Travel:

• Willingness and ability to travel (4-6 times a year)
• If you thrive in a dynamic environment and enjoy supporting and enhancing business operations, this role is perfect for you.
• Join us and play a valuable role in our continued success!
• Hartz is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. \#2026-11 Salary Description $80-85K