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Confidential
AT&T Account Representative
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Job Description
Slow internet is a problem customers understand, and AT&T Fiber gives them a faster, more reliable solution. We're hiring an Account Representative to connect with customers, identify their needs, and introduce them to AT&T Fiber services that fit their home and internet needs. This role is ideal for someone who enjoys talking with people, building relationships, and working toward sales goals. As an Account Representative, you'll engage with customers in person, create meaningful sales conversations, present AT&T Fiber solutions, answer questions, and guide customers through the enrollment process. You'll receive hands-on training and coaching to build your sales skills, increase customer engagement, and confidently close new AT&T Fiber enrollments. Responsibilities of the AT&T Account Representative Develop customer accounts in person by learning each customer's internet priorities and introducing AT&T Fiber where it aligns with those needs. Personally discuss the everyday value of fast, dependable internet for streaming, gaming, remote work, online school, and general connectivity. Present Fios service options and transparent pricing in person that allows customers to compare choices confidently. Qualify customer interest and convert relevant conversations into Fios sales opportunities through appropriate recommendations and clear next steps. Manage account details and customer information accurately to ensure sales records and follow-up activity remain organized. Build stronger accounts through consistent customer follow-up, responsive communication, and continued sales development. Qualifications of the AT&T Account Representative A high school diploma or equivalent is preferred. Experience in sales, customer service, or account management is a plus. Goal-oriented with a focus on customer acquisition, sales, and account growth. Professional when handling customer questions and service concerns. Strong follow-through on sales, enrollment, and account responsibilities.