AT&T Customer Account Manager Confidential Sandy Springs, GA Job Details Full-time $48,000 - $60,000 a year 1 day ago Qualifications Managing customer accounts Territory sales Account maintenance In-person customer service Fiber optic network High school diploma or GED Client database systems Sales management systems proficiency Time-based sales targets Activity sales targets CRM system proficiency Account management Sales automation technologies Full Job Description Exeltra Consultants is a marketing firm seeking a high-performing AT&T Customer Account Manager for our Waco Fiber division. In this sales role, the AT&T Customer Account Manager will be the expert resource for residential upgrades. The AT&T Customer Account Manager's approach will involve sales presentations that clearly compare fiber to legacy options. As an AT&T Customer Account Manager, you simplify the shift for Waco families with clear, honest guidance. The AT&T Customer Account Manager articulates AT&T Fiber's technical advantages in relatable terms. The AT&T Customer Account Manager's sales success comes from listening first, recommending second—proving that real sales excellence is rooted in client trust. Key Responsibilities of the AT&T Customer Account Manager Promote AT&T Fiber internet to Waco homeowners by highlighting its speed, reliability, and ultra‑low latency compared to cable. Conduct Home Connectivity Assessments to evaluate household bandwidth needs and recommend the most suitable AT&T Fiber plan, from 300 Mbps to 5‑Gig. Oversee the customer acquisition process, ensuring service agreements, activations, and installation details are completed accurately in AT&T's sales systems. Simplify complex fiber‑optic technology concepts, clearly explaining the benefits of symmetrical upload/download speeds for streaming, gaming, and remote work. Maintain organized territory records to track engagement, schedule timely follow‑ups, and strengthen long‑term customer relationships. Stay informed on network expansion updates, service promotions, and compliance standards, delivering transparent and up‑to‑date information to the community. Minimum Qualifications of the AT&T Customer Account Manager High School Diploma or GED required; Bachelor's in Business, Communications, or Marketing preferred but not required. Experience in sales, customer service, or retail, with proven ability to communicate complex ideas clearly and professionally. Strong technical interest in home connectivity, Wi‑Fi 6 standards, and fiber‑optic internet technology. Excellent interpersonal skills with a commitment to ethical sales practices, transparency, and customer‑first service. Skilled in using data systems and sales platforms to manage accounts, track performance, and meet territory sales targets independently.

Job Type:

Full-time Pay:

$48,000.00 - $60,000.00 per year

Work Location:

In person