Contributions & Enrollment Supervisor

UNITE HERE HEALTH

serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The purpose of the Contributions & Enrollment Supervisor is to oversee and monitor Account Representatives. This involves overseeing the collection of contributions from employers based on their Collective Bargaining Agreements with the various Local Unions. The supervisor ensures work history is input correctly for each participant which provides eligibility for health care coverage. This position also participates in open enrollment activities in collaboration and coordination with the New Membership team. This role provides daily support to employees and gives guidance and direction in the enrollment, eligibility, work history, employer/employee payments and processes while ensuring adherence to policies and procedures.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Provides leadership, motivates, advocates, coaches and develops team performance and promotes Fund culture/missionMonitors team goals and audits production, quality, and performance to ensure the team is applying payments from employer/employee appropriatelyManages team workflows by delegating and assigning work to staffAssists team in resolving complex or escalated operations or payment issuesReviews contract extracts, inputs contract information and requirements, and monitors contract statusAllocates team resources to complete goalsAssists in training employers on processing work reports and payments on the employer websiteCollaborates and partners with other Contributions & Enrollment leadership to ensure consistency across all teams and identify ways to be BETTER, more efficient, adaptable, and participant focusedEnsures adherence to policies and procedures are consistently appliedAssists in processing work reports as neededInitiates and recommends policy changesCollaborates with the Legal team to understand legal regulations and plan provisionsUpdates quarterly collections reports with payments received on outstanding issuesInteracts with Employers, Local Unions and participants to resolve complex issuesInteracts with Employers & Local Unions to educate regarding policies and proceduresStrictly adheres to all regulatory and legal requirements, including time deadlinesReviews Summary Plan Descriptions and Plan Document language and ensures it accurately reflects legal requirements and Fund policy and proceduresEnsure team is applying eligibility and work history hours, FMLA hours, absence/leave hours, and vacation bank appropriatelyPlans, analyzes, and evaluates programs and services, operational needs, and fiscal constraintsSupervises, leads, and delegates work and coaches, mentors, develops employeesAnalyzes problems, identifies and develops alternative solutions, projects consequences of proposed actions, and implements recommendation/solutionsRecommends hires and promotions, directs and evaluates employment decisions for all assigned positionsAssists with developing and coordinating policies and proceduresResponsible for the oversight of continued employee training requirements, safety, and quality initiativesExemplifies the Funds BETTER Values and Professional Effectiveness Dimensions in leading and fostering a respectful, trusting, and engaged culture of diversity and inclusionPerform other duties as assigned within the scope of responsibilities and requirements of the jobPerform Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge 2 ~ 3 years of related experience minimum 1 ~ 2 years of supervisor experience requiredProfessional level training that provides working knowledge of:accounting principalsadministration of welfare plan benefitsaudit and billing procedurescollective bargaining agreements and minimum standardsplan documents and summary plan descriptionsbilling and delinquency procedureseligibility rules and enrollment functionsSupervisory experience including:setting and monitoring team goals and measuring performancecoaching/mentoring/providing ongoing training to contribution and accounting representatives conducting performance appraisals Education, Licenses, and CertificationsBachelor's Degree in Healthcare Administration or related field or equivalent work experience requiredSkills and AbilitiesIntermediate level Microsoft Office skills (Word, Excel, PowerPoint, Word, Outlook)Preferred fluency (speak and write) in SpanishCommunication, organizational, analytical, and deductive reasoningProblem solving, multi-tasking and decision making skillsCustomer serviceSalary range for this position: Salary $70,500 - $88,200. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location. Work Schedule (may vary to meet business needs): Monday ~ Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement. We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).#LI-Hybrid