Customer Account Manager TSR Solutions Cedarburg, WI Job Details Full-time $55,000

• $75,000 a year 5 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Phone communication Expense management Upselling Business analysis Account development Relationship selling Customer relationship management Relationship building IT Presenting solutions Full Job Description Full-Time | | $55,000•75,000 base + commission (OTE $70K•90K+) TSR Solutions is looking for a relationship-driven, business-minded Customer Account Manager to own a portfolio of strategic client accounts and become the trusted advisor who helps them get real business value out of their technology.

The ideal candidate brings a working knowledge of IT. You don't need to be deeply technical, but you should be comfortable enough with the landscape to speak credibly with client leadership about their environment. You will run quarterly business reviews, build IT roadmaps and budgets alongside client leadership, and drive the upsell conversations that grow both their business and ours. What You Will Do Serve as the primary point of contact for your assigned accounts, owning the relationship for 25-40 clients and building trust with everyone from the CEO and CFO down to day-to-day operational contacts. Be the go-to resource customers rely on day to day, and the trusted advisor they turn to first, before anyone else. Lead quarterly Strategic Business Reviews that turn IT performance data into real conversations about business outcomes, ROI, and what's next. Assess client environments against our standard technology and security stack, and build the business case for closing the gaps. Partner with clients on annual IT budgets and multi-year lifecycle planning. Spot and pursue upsell and cross-sell opportunities (private cloud, hosted VOIP, enhanced security, new locations) that genuinely improve client outcomes while growing monthly recurring revenue. Keep customer contracts current and make sure every account stays on our most up-to-date security stack. Put together proposals for projects, hardware, and other services clients need.

Get ahead of problems:

flag at-risk accounts early and step in with the kind of service recovery that turns a frustrated client into an advocate. What Success Looks Like Strong client retention across your portfolio, especially your strategic accounts Steady account growth through upsells and expansion A consistent pipeline of new expansion revenue closed each month Quarterly SBRs completed on schedule across your portfolio High client satisfaction and strong Net Promoter scores What You Bring Experience in account management, customer success, or consultative sales, ideally with technology or MSP clients. Comfort presenting to and building relationships with C-level executives, plus the operational stakeholders who keep the business running day to day. Working knowledge of IT infrastructure concepts (cloud vs. on-premise, backup/DR), and Microsoft 365 or

Google Workspace:

enough to hold a credible strategic conversation, not an engineer's depth. A track record of building ROI cases and closing expansion or renewal business.

Strong financial acumen:

budgets, TCO analysis, capital vs. operating expense. The organizational chops to manage a 25-40 account portfolio without letting relationships go cold. Experience with tools like HaloPSA, Scalepad, or Power BI is a plus; we will train you on our stack. Why TSR Solutions We built the CAM role to be genuinely strategic, not transactional. You will have real ownership over your accounts, a data-driven planning tool that lets you get ahead of client needs instead of reacting to them, and a commission structure that rewards you for growth you helped create honestly, recommending what is right for the client, not just what is profitable for us.

Clear paths forward too:

strong CAMs grow into Strategic Account Executive, CAM Team Lead, and customer success or sales leadership roles.

Compensation and Structure Base salary:

$55,000

• 75,000, plus commission on expansion revenue Reports to the CEO or Sales Manager Top performers hitting targets typically earn $75,000
• 95,000+ total compensation

Pay:

$55,000.00

• $75,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Vision insurance

Work Location:

Hybrid remote in Cedarburg, WI 53012