Full time Great Support Representative RecoveryTrek - 2.6 Norfolk, VA Job Details Full-time $32,000 - $38,000 a year 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Qualifications Teamwork Administrative experience Attention to detail Customer support Account management Full Job Description Full-time Great Support Representative- Operations RecoveryTrek is one of the nation's fastest-growing treatment monitoring and third-party administrator providing services to substance abuse treatment programs and their participants. The Great Support Representative role is to provide strong customer service assistance to the Success Manager team and Recovery programs and participants Great Support Representative (Success Manager Assistant) We are seeking a dedicated and detail-oriented Great Support Representative-Operations to join our team. This role will provide essential support by handling incoming calls, managing the Success email inbox, and assisting with results entry. The ideal candidate is organized, proactive, and committed to ensuring seamless communication and efficient account management.

Key Responsibilities:

Phone Support:

Answer incoming calls, assist programs and participants with inquiries, and escalate issues as needed.

Email Management:

Monitor and respond to the Success email inbox, ensuring timely and accurate communication.

Results Entry & Follow-Up:

Serve as a backup for results entry and assist in locating missing results.

Collaboration:

Work closely with Success Managers in Operations and other department team members to maintain efficient workflows and client satisfaction.

Documentation & Reporting:

Maintain accurate records of communications and updates within company systems.

Qualifications & Skills:

Strong communication and customer service skills. Ability to manage multiple tasks with attention to detail. Proficiency in Microsoft Office and internal systems (training provided). Experience in administrative, account management, or customer support roles preferred. Ability to work independently and within a team. 2 years of successful customer service experience

Schedule & Compensation:

Full-time position with standard business hours. (8:30am - 5:00pm M-F) Competitive salary based on experience. Comprehensive benefits package available

Location:

[Office/Remote/Hybrid]

Negotiable Job Type:

Full-time Pay:

$32,000.00-$38,000 per year (Negotiable)

Benefits:

• 401(k)
• 401(k) Matching
• Paid Time Off
• Dental Insurance
• Health Insurance
• Vision Insurance
• Group life insurance

Pay:

$32,000.00 - $38,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person