Job Overview Office & Client Relations Manager Felice Landscaping - Mamaroneck / Lower Westchester County, NY Full-Time | Home-Based with Local Travel About Felice Landscaping Felice Landscaping is a third-generation, family-owned and operated landscaping company proudly serving residential and commercial clients throughout lower Westchester County since 1961. We specialize in landscape design, maintenance, irrigation, masonry, and more, with a commitment to quality, reliability, and customer satisfaction. As our company continues to grow, we're seeking a dedicated professional to join our team and help support our expanding operations. Job Summary We are hiring a full-time Office & Client Relations Manager to serve as a key point of contact for our clients while managing essential office operations. This hybrid role combines strong client-facing responsibilities with behind-the-scenes administrative support. The position is primarily home-based, with frequent local travel to client sites and our office in Mamaroneck (and other locations throughout lower Westchester County) as needed for meetings, project oversight, and team coordination. This is an excellent opportunity for someone who thrives in a dynamic, growing environment and enjoys building relationships while keeping operations running smoothly. There is significant room for growth and advancement as the company expands. Key Responsibilities Client Relationship Management (Primary Focus): Serve as the main point of contact for clients, building and maintaining strong, positive relationships Handle client communications (phone, email, in-person) promptly and professionally Manage client work requests, requirements, and expectations Attend client meetings and site visits to discuss projects, proposals, and ongoing services Oversee project coordination and progress tracking, ensuring timely delivery and client satisfaction Prepare and provide regular project reports, updates, and documentation

Office Management & Administrative Support:

Manage office operations, including ordering supplies, equipment, and materials Assist with client billing, invoicing, and payment follow-up Coordinate scheduling, appointments, and internal communications Maintain organized records, files, and client/project documentation Support general administrative tasks to keep the business running efficiently Additional duties as needed to support the team's success. Qualifications & Requirements Proven experience in office management, administrative support, client services, account management, or a similar role (landscaping, property services, or construction industry experience is a strong plus) Excellent communication and interpersonal skills with a customer-service mindset Strong organizational abilities, attention to detail, and ability to multitask in a fast-paced environment Proficiency with standard office tools (e.g., Microsoft Office/365, email, scheduling software; experience with CRM, QuickBooks, or landscaping/project management software is a plus) Reliable transportation and valid driver's license (frequent local travel required in lower Westchester County) Ability to work independently from home while staying connected and responsive High school diploma or equivalent required; Bachelor's degree or higher preferred but not required Preferred (but not required): Bilingual in English and Spanish What We Offer Competitive salary based on experience Flexible home-based work arrangement with local travel Opportunity for professional growth and advancement in a growing family-owned business Supportive team environment Car and phone/Internet Allowance Paid Time Off How to Apply Interested candidates should submit a resume and a cover letter explaining why you're a fit for this role to careers@felicelandscaping.com . Please include "Office & Client Relations Manager Application" in the subject line. We look forward to hearing from you and welcoming a new team member to help Felice Landscaping continue thriving in Westchester County! Felice Landscaping is an equal opportunity employer.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Paid time off Professional development assistance

Work Location:

Hybrid remote in Mamaroneck, NY 10543