Job Description:

Title:

Senior A ccount Manager -

Commercial Lines Work Mode:

Remote (Eastern and Central Time Zones Only) |

Location/Supporting:

Jacksonville, FL |

Book Focus:

General, Construction, Property, Real Estate Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the

Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities:

Technical Competence:

Maintain a high degree of technical competence and industry expertise.

Team Leadership:

Direct daily activities and workflow of the account management team.

Customer Service:

Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Policy Management:

Manage policy expirations and renewals.

Renewal Process:

Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Accounts Receivable:

Monitor reports and take action on delinquent accounts, collecting outstanding balances.

System Maintenance:

Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

Activity Monitoring:

Monitor and maintain activity/suspense to ensure timely completion.

Activity Monitoring:

Monitor and maintain activity/suspense to ensure timely completion.

Communication:

Maintain frequent, transparent communication with the account team regarding workload status and any issues.

Service Excellence:

Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.

Policy Compliance:

Stay updated on company policies and procedures.

Continuous Improvement:

Seek and adopt best practices to improve individual and team performance.

Champion IOA Values:

Demonstrate integrity and leadership. I deal

Candidate Qualifications:

5+ years of account management experience, or 7+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent)

What We Offer:

Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process) : 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 80-95K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. 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