Technical Account Manager

Technical Account Manager at Cypress HCM Technical Account Manager at Cypress HCM in Redwood City, California Posted in 2 days ago.

Type:

full-time

Job Description:

Job Details Technical Account Manager (Contract)

Location:

Lehi, UT 84043 (Hybrid)

Duration:

6/01/2026 to 1/31/2027

Team:

US TAM Americas Job Description Adobe is seeking a Technical Account Manager to support Ultimate Success customers within the Digital Experience organization. This role is focused on building and maintaining trusted customer relationships while helping enterprise clients maintain operational health, adopt new functionality, and maximize value from Adobe solutions. This is a highly customer-facing role requiring strong leadership, executive communication, technical curiosity, and experience managing complex enterprise accounts in a SaaS or software environment. Responsibilities Build, develop, and maintain one-on-one relationships with enterprise customers Deliver technical services designed to support customer operational health and solution adoption Manage and prioritize a complex book of business while maintaining high customer satisfaction Partner with Customer Success and Sales leadership to support retention and value realization efforts Support key customer accounts and assist with critical issue management when needed Identify customer needs through discovery and consultation Drive customer engagement around Adobe Digital Experience solutions Collaborate cross-functionally on customer concerns, process improvements, and operational initiatives Communicate complex technical concepts clearly to customers and internal stakeholders Navigate escalations and complicated customer situations professionally Qualifications 5+ years of experience in Technical Account Management, Professional Services, Customer Support, or related enterprise SaaS environments Prior people leadership or mentoring experience within customer-facing technical teams Experience managing enterprise-level customer relationships and complex books of business Strong customer communication and executive presence Ability to handle escalations and maintain high CSAT outcomes Strong organizational and problem-solving skills Ability to prioritize, remove blockers, and drive customer success initiatives Experience explaining technical concepts to both technical and non-technical audiences Experience with Adobe Digital Experience products preferred Strong preference for experience with Adobe Experience Manager (AEM), Workfront, or GenStudio Bachelor's degree required

Compensation Pay Rate:

$45.00 to $49.30 per hour

Requisition ID:

37244695