A Technical Account Manager provides technical, product and business knowledge to clients to support the sale of products, particularly within the IT and software industries. Is the main contact point when it comes to technical questions and orders. Monitors product installations or upgrades to ensure that they are successful. Manages the ongoing support to customers to ensure customers continue to make effective use of products.
Technical Account Manager Technology Group Solutions
LLC - 3.4
Lenexa, KS Job Details Full-time From $52,000 a year 1 day ago Benefits 401(k) 3% Match Health insurance Dental insurance 401(k) Paid time off Cell phone reimbursement Vision insurance 401(k) matching Life insurance Qualifications Account development Organizational skills Associate's degree Account management Time management Information Technology Full Job Description Technical Account Manager Full-time | Hybrid, Lenexa KS | $52,000 base salary About TGS Technology Group Solutions is a full-service IT integrator based in the Kansas City area. Since 2005 we have helped organizations run more efficiently, more securely, and more profitably, delivering everything from data center infrastructure to end-user devices. Strategic manufacturer partnerships and in-house engineering let us tailor solutions to each client rather than force-fit a product. We are also the Official IT Partner of the Kansas City Chiefs, and we take a long-term view of every relationship we build. About the Role As a Technical Account Manager, you are the primary point of contact and lead advisor for a portfolio of managed services clients. You own the health of those relationships: learning each client's environment, building short and long-term technology roadmaps, and connecting clients to the right TGS solutions. You will work across our service desk, engineering, and project teams so clients get responsive support and a clear plan forward. The role blends relationship management, technical fluency, and consultative selling, so it suits someone who is equally comfortable in a client conversation and a technical one. What You Will Do Own and grow an assigned portfolio of accounts, driving satisfaction, retention, and service expansion. Serve as each client's advocate inside TGS and align their technology with their business goals. Build and maintain account plans that capture near-term needs and multi-year roadmaps. Lead regular client meetings and business reviews covering open tickets, escalations, and active projects. Coordinate between client technical leads and internal TGS teams to keep work moving and expectations clear. Identify new opportunities and present solutions to both technical and business stakeholders. Track service metrics and recommend improvements before small issues turn into escalations. What You Bring 2+ years of IT experience, such as help desk or MSP support. 2+ years of IT account management experience preferred. Familiarity with technology alignment, road mapping, or pre-sales. Strong communication, organization, and time-management skills. Comfort managing several clients and priorities independently. Associate's degree or equivalent IT experience. Why Join TGS You will join an established, growing integrator that treats client relationships, not one-off transactions, as the business. The TAM role sits at the center of that model, with room to grow both technically and commercially, backed by an engineering bench and manufacturer partnerships most MSPs cannot match. Compensation and Benefits $52,000 base salary. 401(k) with company matching. Health, dental, and vision insurance. Life insurance. Paid time off. Hybrid schedule based out of Lenexa, KS 66215. How to Apply Apply directly through our Indeed posting with your resume. Technology Group Solutions is an equal opportunity employer and considers all qualified applicants without regard to any protected status.
Pay:
From $52,000.00 per year
Benefits:
401(k) 401(k) 3% Match Cell phone reimbursement Dental insurance Health insurance Life insurance Paid time off Vision insurance
