The Role Serves as the primary post-sales technical liaison for Huntress customers and partners. Provides escalated technical support, onboarding, training, product guidance, and customer advocacy while coordinating with product and engineering teams. Leads technical business reviews, identifies expansion opportunities, improves security adoption, and presents to customer audiences. Requires cybersecurity experience, strong communication skills, and 33% travel. Summary Generated by

Built In What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to:

Manager, Technical Account Management Location:

Remote US Compensation Range:

$160,000 to $170,000 OTE (80/20 split) plus equity

What You'll Do:

The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.

Responsibilities:

Elevated Tech Support:

Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed

Customer Success :

Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs Technical Sales Enablemen t: Participate at events to lead training sessions on product usage and best practices

Partner/Customer Technical Advocacy :

Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements

Training/Onboarding:

Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers' business needs and educates them on how they can improve their security posture with

Huntress Account Growth :

Identifies up-sell and cross-sell growth opportunities during technical account reviews Strong self-starter with the ability to work independently Spot opportunities for improvement in a fast-moving environment Comfortable traveling 33% of the time and meeting face-to-face with customers Comfortable presenting in front of groups

What You Bring To The Team:

4+ years of experience working in Technical Account Management, pre-sales, or similar work Experience in the cybersecurity industry and familiarity with cybersecurity frameworks Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives Effective time management and organizational skills

Preferred Experience:

Experience with malware, threat intelligence, and/or sandbox analysis Experience with cloud platforms such as AWS, Azure, GCP, etc. Experience with programming or scripting languages Familiarity with MSP tools such as RMMs and PSAs Familiarity with working with SIEM tools like Elastic, Splunk, etc.

What We Offer:

100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote Read Full Description Skills Required 4+ years of experience in technical account management, pre-sales, or similar work Experience in the cybersecurity industry Familiarity with cybersecurity frameworks Excellent communication and presentation skills, including presenting to C-level executives Effective time management and organizational skills Experience with malware, threat intelligence, and/or sandbox analysis Experience with cloud platforms such as AWS, Azure, or GCP Experience with programming or scripting languages Familiarity with MSP tools such as RMMs and PSAs Familiarity with SIEM tools such as Elastic or Splunk What the Team is Saying Charlie Sales Development Representative II The highlight of working for Huntress is our company culture. I love that we have an ego-free sales team, transparent communication from the top down, and we've built an environment of inclusivity, curiosity, and collaboration. Charlie Sales Development Representative II The highlight of working for Huntress is our company culture. I love that we have an ego-free sales team, transparent communication from the top down, and we've built an environment of inclusivity, curiosity, and collaboration. Ehret Senior Manager, Employee Experience Working at Huntress is exactly how I'd hoped it would be! We're given freedom every day to be the best in our roles and make decisions with a huge impact while coming together and ensuring we are all working towards a common goal. John Staff Software Engineer I feel a strong sense of camaraderie at Huntress. It is particularly exciting to engineer products that empower the analysts behind our human-powered threat hunting. The Huntress team is passionate about sharing cybersecurity knowledge. Katie Senior Field Marketing Manager It's incredibly humbling to work for a company that has a true passion for cybersecurity and education. Huntress protects culture fiercely and has built a team of simply good humans that will support your ideas and growth. Kellie Manager of Channel Account Management I enjoy working for Huntress who has focused on building amazing culture. Huntress values innovation and integrity above all else. This is illustrated by our hiring efforts and commitment to actioning internal feedback to implement quality solutions. Lou Sales Operations Specialist I never thought I would be the guy that enjoys going to work everyday. The culture at Huntress makes that possible. From the top down, Huntress practices what it preaches. Our mission, commitment, and core values are apparent from every team member. Debbie Senior Software Development Engineer in Test Everyone here at Huntress shares the same vision and is dedicated to protecting the 99%. We all support each other and work to make that happen. It's challenging, but I'm grateful that people here believe in me and appreciate the work I have done. Krutarth Head of UX Design Huntress has amazing teammates, transparent leadership, and the shared goal of making great products. Empathy isn't just a buzzword here - it guides every decision we make so that we design purposefully, relentlessly in the pursuit of our goal. Martha Senior Accountant What I enjoy the most about working at Huntress is the people and the supportive environment. Everyone has a positive attitude, works collaboratively, and assists when and where needed in order to help meet our goals and deadlines. Huong Accounting Associate As a work- from-home mom, I found it very challenging to separate personal life from work. Fortunately, I am trusted to take ownership over my workload and modify my schedule in a way that works best for me and the team. The flexibility and productivity focus offered by Huntress has greatly benefited our whole family. Joe Channel Account Manager I Huntress has opened my eyes to the intersection of cybersecurity and my sales career. This company has taught me everything from lingo, the role we play in protecting our partners, sales, culture, and collaboration. Being at Huntress, I feel that I've learned about a company that welcomes transparency, vulnerability, and finding one's genius zone. John Security Operations Analyst Here at Huntress our team is really passionate about making sure our partners are protected. We are constantly working with each other to develop new ways to analyze and investigate. New zero day malware can show up at anytime and our team has been researching the many ways we can detect these new infections and be able to grab them right away. Huntress Compensation & Benefits Highlights Retirement Support — A 5% employer retirement contribution is highlighted, often provided even when employees do not contribute. Feedback suggests this consistent, employer-funded support is a standout element, with regional pension equivalents offered internationally. Healthcare Strength — Coverage spans medical, dental, vision, life, and disability insurance, with some programs available from the hire date in certain locations. Feedback suggests the breadth of coverage is a core part of the package. Parental & Family Support — New parents are offered 12 weeks of paid parental leave. Feedback suggests this sits alongside additional time-off categories such as sick leave, bereavement leave, and floating holidays. Learn more about Huntress's Compensation & Benefits → Huntress Insights What's It Like to Work at Huntress? Huntress Culture & Values Huntress Career Growth & Development What's the Work-Life Balance Like at Huntress? Huntress Leadership & Management Huntress Company Growth, Stability & Outlook View all jobs at Huntress View Huntress Profile Report Job