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The Role Lead and develop a team of Technical Account Managers delivering post-sale guidance to cybersecurity partners. Establish standards for deployment, adoption, partner health, retention, and expansion; coach team members; coordinate with Sales, Support, Product, and Marketing; resolve technical and account issues; communicate with technical and executive audiences; and build AI-enabled workflows for account reviews, coaching, prioritization, and customer communication. Summary Generated by

Built In What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to:

Senior Manager, Technical Account Management Location:

Remote US Compensation Range:

$200,000 to $210,000 OTE (base+bonus) and equity

What You'll Do:

You will lead the team responsible for helping Huntress partners get real value from the platform after the sale. You will build a team that is outcome-obsessed about rapid deployment, product adoption, partner retention, and growth, while making sure every Technical Account Manager delivers on the promise of the role. Give a $h

•t by stepping into problems early, removing blockers, and ensuring your team supports more than the immediate account request. You will create space for TAMs to bring useful product feedback, support marketing efforts, and coordinate with teams across Huntress. Candor will shape how you coach, set expectations, and address missed commitments. Give More Than We Take by raising the quality of every partner interaction and turning technical account reviews into trusted conversations about value, retention, and expansion. Warrior Spirit will help you lead steadily through competing priorities, customer challenges, and the changes that come with a growing cybersecurity business.

Responsibilities:

Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development. Set operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention. Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform. Reinforce Huntress' culture of accountability, execution, and customer impact Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience. Partner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience. Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.

What You Bring To The Team:

You have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role. You bring a strong cybersecurity background and can translate technical concepts into practical guidance for partners and internal teams. You have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work. You can present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives. You manage competing priorities with strong organization, sound judgment, and consistent follow-through. Strong bias toward action, operational discipline, and measurable outcomes. Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment. You use AI to work faster and smarter in your own work, and you can build repeatable workflows that help a team prepare, communicate, and make better decisions.

What We Offer:

100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote Read Full Description Skills Required 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role Strong cybersecurity background and ability to translate technical concepts into practical guidance 3+ years of experience leading, coaching, or developing customer-facing technical professionals Ability to present clearly to technical stakeholders, business leaders, and C-level executives Strong organization, sound judgment, and consistent follow-through when managing competing priorities Bias toward action, operational discipline, and measurable outcomes Proven ability to coach, motivate, and hold teams accountable in a fast-paced growth environment Ability to use AI and build repeatable workflows that improve team preparation, communication, and decision-making What the Team is Saying Charlie Sales Development Representative II The highlight of working for Huntress is our company culture. I love that we have an ego-free sales team, transparent communication from the top down, and we've built an environment of inclusivity, curiosity, and collaboration. Charlie Sales Development Representative II The highlight of working for Huntress is our company culture. I love that we have an ego-free sales team, transparent communication from the top down, and we've built an environment of inclusivity, curiosity, and collaboration. Ehret Senior Manager, Employee Experience Working at Huntress is exactly how I'd hoped it would be! We're given freedom every day to be the best in our roles and make decisions with a huge impact while coming together and ensuring we are all working towards a common goal. John Staff Software Engineer I feel a strong sense of camaraderie at Huntress. It is particularly exciting to engineer products that empower the analysts behind our human-powered threat hunting. The Huntress team is passionate about sharing cybersecurity knowledge. Katie Senior Field Marketing Manager It's incredibly humbling to work for a company that has a true passion for cybersecurity and education. Huntress protects culture fiercely and has built a team of simply good humans that will support your ideas and growth. Kellie Manager of Channel Account Management I enjoy working for Huntress who has focused on building amazing culture. Huntress values innovation and integrity above all else. This is illustrated by our hiring efforts and commitment to actioning internal feedback to implement quality solutions. Lou Sales Operations Specialist I never thought I would be the guy that enjoys going to work everyday. The culture at Huntress makes that possible. From the top down, Huntress practices what it preaches. Our mission, commitment, and core values are apparent from every team member. Debbie Senior Software Development Engineer in Test Everyone here at Huntress shares the same vision and is dedicated to protecting the 99%. We all support each other and work to make that happen. It's challenging, but I'm grateful that people here believe in me and appreciate the work I have done. Krutarth Head of UX Design Huntress has amazing teammates, transparent leadership, and the shared goal of making great products. Empathy isn't just a buzzword here - it guides every decision we make so that we design purposefully, relentlessly in the pursuit of our goal. Martha Senior Accountant What I enjoy the most about working at Huntress is the people and the supportive environment. Everyone has a positive attitude, works collaboratively, and assists when and where needed in order to help meet our goals and deadlines. Huong Accounting Associate As a work- from-home mom, I found it very challenging to separate personal life from work. Fortunately, I am trusted to take ownership over my workload and modify my schedule in a way that works best for me and the team. The flexibility and productivity focus offered by Huntress has greatly benefited our whole family. Joe Channel Account Manager I Huntress has opened my eyes to the intersection of cybersecurity and my sales career. This company has taught me everything from lingo, the role we play in protecting our partners, sales, culture, and collaboration. Being at Huntress, I feel that I've learned about a company that welcomes transparency, vulnerability, and finding one's genius zone. John Security Operations Analyst Here at Huntress our team is really passionate about making sure our partners are protected. We are constantly working with each other to develop new ways to analyze and investigate. New zero day malware can show up at anytime and our team has been researching the many ways we can detect these new infections and be able to grab them right away. Huntress Compensation & Benefits Highlights Retirement Support — Employer 401(k) contributions of around 5% are provided even without employee contributions, which feedback suggests is a standout element of the package. This creates predictable, company-funded savings that are not contingent on personal deferrals. Healthcare Strength — Medical coverage is described as comprehensive and affordable, with feedback suggesting low out-of-pocket costs and strong provider networks. Specific mentions include Blue Cross Blue Shield plans viewed favorably. Parental & Family Support — Paid parental leave of 12 weeks is prominently advertised, and feedback suggests it complements other time-off options. This breadth supports caregivers during family events. Learn more about Huntress's Compensation & Benefits → Huntress Insights What's It Like to Work at Huntress? Huntress Culture & Values Huntress Career Growth & Development What's the Work-Life Balance Like at Huntress? Huntress Leadership & Management Huntress Company Growth, Stability & Outlook View all jobs at Huntress View Huntress Profile Report Job