Technical Account Representative Superior Lithographics - 4.6 Huntington Park, CA Job Details Full-time $70,000 - $90,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance Paid sick time Qualifications Managing customer accounts Performance dashboards Microsoft Excel Customer relationship building Email customer support Microsoft Outlook Phone communication 5 years Customer order taking ERP systems Shipment tracking for distribution operations Document control experience within manufacturing industry Process improvement Production inventory management Purchase order management Mid-level Project management experience in manufacturing Reporting and dashboarding tools Managing clients in a customer support role Phone customer support Records management Bachelor's degree Sales quoting Production planning Collaboration with manufacturing teams Cost estimate preparation Managing projects Order inquiry handling Account management experience Production records

Full Job Description Company Overview:

Superior Lithographics, over 40 years and 100+ team members strong, is a highly respected packaging printer and custom carton manufacturer in Los Angeles. Superior manufactures paperboard folding cartons for packaging users in various industries ranging from Food and Beverage to Electronics and other fast-moving Consumer Goods categories. You can find our vast packaging portfolio, consisting of the world's most recognized brands, in high-profile retailers from Costco to Walmart.

Job Summary:

The Technical Account Representative serves as the key point of contact between customers, sales, prepress, production planning and manufacturing departments. This role maintains relationships and supports growth by managing customer orders from concept and quote through delivery, ensuring accuracy, responsiveness, and a high level of customer satisfaction. This position requires strong packaging industry knowledge, excellent communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment. The Technical Account Representative is expected to handle complex accounts, resolve issues independently, and help improve internal customer service processes.

Job Responsibilities:

Build and maintain strong relationships with customers, sales, and cross-department teams. Respond promptly and professionally to customer inquiries by phone, email, and customer portals. Receive and review customer quote requests. Gather specifications and details required for accurate estimating. Generate estimates using ERP system. Understand each customer's ordering patterns, specifications, lead times, and expectations. Coordinate new structure and artwork submissions through design, preflight, and file prep. Track revisions, expectations, and approvals. Maintain specification records to ensure current and accurate information for production. Review purchase orders for accuracy. Identify and resolve discrepancies before orders are released to production. Communicate customer priorities, expectations, and special requirements to internal teams. Work closely with scheduling and production planning to balance customer expectations with plant capacity and operational capabilities. Track orders throughout the manufacturing process and provide proactive updates to customers. For customers on contracts or with more robust programs: o Maintain customer-facing dashboards. o Monitor finished goods inventory and coordinate releases. o Review forecast vs. actual to assess raw material needs and trigger new orders.

Our Expectations:

Sense of urgency for service and caring for others. High ability to stay organized while managing multiple projects and customers simultaneously. Professional verbal and written communication skills. Understands business etiquette. High Emotional Quotient. Can adapt to varying customer personalities and mirror their style to connect.

• High technical aptitude and problem solving.
• High level of curiosity and passion for understanding the "why." Enthusiastic and optimistic in a stimulating problem-solving environment. Desire to continuously improve, be resourceful, and learn. Our Commitment to You A culture of opportunity with space for experimentation and ideas. A refreshingly transparent workplace where team-members are empowered to transform the way things are done.
• Commitment to promote and develop from within.
• Value in job/time flexibility and work-life balance.

Optional, partial work-from-home on case-by-case basis. Emphasis on career development and training. Continuous investment back into the company and its employees. Multitude of dedicated support departments and technical experts: Quality, Design, Food Safety, Manufacturing, etc. Other Qualifications & Skills Bachelor's Degree preferred but not required. 5+ years in paper-based custom packaging such as corrugated and/or folding carton. 5+ years in Project Management, or Account Management in a manufacturing environment. Experience with mid to large-size customers, preferably in food and other high-volume parallel industries.

• Strong understanding of production workflows.
• Ability to read and interpret production specs, estimates, proofs, and order history.

Proficiency with Microsoft Outlook, Excel, Word, ERP Software, and customer portals.

Schedule:

Monday thru Friday 8:00am - 5:00pm

Type:

Salary, Full-time with

Benefits, Onsite Wage Range:

$75,000-$90,000 annually, depending on experience.

Benefits:

Medical, Dental, Vision

• 401k
• Vacation Paid Sick Leave FSA Employee Assistance Program Superior Lithographics is an Equal Opportunity Employer