Technical Service Training Manager Heavy Equipment, Manufacturing, Machinery Direct Hire

$100,000 - $110,000 Depending on Experience plus full benefits, 5% matching 401(k) fully vested day one, paid life insurance, annual bonus, 15 days PTO, paid holidays RemX is seeking a Service and Training Manager to lead parts, service, and warranty support while helping strengthen dealer aftersales capabilities for a well-established OEM equipment manufacturer. The ideal candidate has previous management experience, strong technical skills and/or previous mechanic experience, and experience training dealer employees on technical subjects. This individual will serve as a key escalation point for technical issues, provide troubleshooting and maintenance guidance, and help improve dealer support and overall customer satisfaction. $100,000 - $110,000 DOE. plus full benefits, 5% matching 401(k) fully vested day one, paid life insurance, annual bonus, 15 days PTO, paid holidays, full training provided 4+ years working in service, technical support, equipment maintenance, dealer support, or aftersales environments, including previous management or team lead experience is preferred Strong technical background with hands-on equipment support experience, ability to guide dealer service teams, and confidence training others on maintenance and service-related topics Lead parts, service, and warranty operations while supporting dealer technical training, troubleshooting, and aftersales performance Join a company recognized for investing in its technical team, offering long-term growth, and supporting a dealer-focused equipment support organization The Company Over 30+ year-old OEM manufacturing company specializing in heavy-duty equipment and attachment-based solutions for commercial and industrial applications Become part of a team-focused technical group that values collaboration and teamwork Excellent compensation - $100,000 - $110,000 DOE. plus full benefits, 5% matching 401(k) fully vested day one, paid life insurance, annual bonus, 15 days PTO, paid holidays The Position Lead and support parts, service, and warranty personnel to ensure quick response times and high-quality technical support for dealers and customers Act as the initial escalation point for parts, service, and warranty team issues while helping resolve complex service-related problems Conduct and plan technical training for dealer aftersales teams either at dealer facilities or at the company location, while updating and maintaining technical training materials based on field feedback Provide consultation to the dealer network to elevate their support to customers when working on company equipment and conduct regular dealer visits to identify additional support needs Track team performance metrics, support productivity and service targets, and work closely with leadership on coaching, personnel support, and day-to-day operational needs Support equipment repairs and maintenance in the shop as needed, participate in Train-the-Trainer sessions, and assist with service campaigns, service bulletins, safety standards, and liability-related follow-through with the parent company The Details Strong technical background with experience supporting equipment, troubleshooting service-related issues, training dealer employees on technical subjects, and leading teams in a service or aftersales environment 5+ years working in service, technical support, equipment maintenance, dealer support, or aftersales environments, including previous management or team lead experience, is required

Pay:

$100,000.00 - $110,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Arlington Heights, IL 60005