Load Planner

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

Competitive Salary Comprehensive Benefit Package 401(k) Plan Employee Ownership - ESOP! TMC Transportation has an immediate full-time opening for a Load Planner working out of our office in Gaston, SC. Monday-Friday 8am-530pm

PRIMARY FUNCTION

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
• Strong customer solicitation skills
• Excellent interpersonal skills
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Relocate:

Columbia, SC 29209: Relocate before starting work (Required)

Work Location:

In person