Responsibilities:

Oversee a portfolio of existing customer accounts, serving as the primary point of contact for ongoing service and support needs.
Communicate with restaurant owners and other business clients to understand priorities, resolve issues, and maintain strong working relationships.
Track pricing requests and provide timely follow-up on quotes to help move opportunities forward.
Coordinate with internal teams to ensure orders, requests, and account details are handled accurately and efficiently.
Respond to inbound client questions with professionalism, offering solutions that support retention and customer satisfaction.
Identify opportunities to expand business within current accounts through consultative, service-focused conversations.
Monitor account activity and keep customer information organized to ensure a smooth and consistent client experience.

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