Account Manager

Job Summary The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.

Summary of Essential Job Functions/Responsibilities Order Processing:

Ensure timely and accurate processing of orders according to customer requirements

Client Relationships:

Build and maintain strong, long-term relationships with clients.

Trusted Advisor:

Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

Contract Negotiation:

Negotiate contracts and close agreements to maximize profitability

Business Development:

Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas

Sales Collaboration:

Work with the sales team to identify and grow opportunities within the territory

Market Knowledge:

Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers

Product Knowledge:

Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential

Inventory Coordination:

Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions

Reporting:

Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders

Policy Adherence:

Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed

Vendor Coordination:

Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims

Quality Control:

Provide data and insights to improve quality control

Additional Duties:

Perform other related duties as assigned

Qualifications Education:

Bachelor's degree in Marketing, Business Administration, Sales, or a related field, or an Associate's degree with equivalent relevant work experience

Experience:

Previous experience in sales, management, account management, or a relevant field

Skills:

Problem-Solving:

Strong analytical skills to interpret sales performance and market trends

Results-Driven:

High performance standards with the ability to motivate and lead the sales team

Communication:

Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities

Customer Service:

Customer service-oriented with the ability to manage multiple accounts effectively

Computer Skills:

Basic proficiency with

Microsoft Office Suite Multi-Tasking:

Ability to handle multiple customer accounts and tasks simultaneously

Reliability:

Demonstrated reliable work history Attention to

Detail:

Must be detail-oriented with a strong focus on precision and quality in all tasks Bilingual in Spanish and English preferred