Renewals Supervisor IQventures Carrollton, TX Job Details Full-time 9 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications Term negotiation Customer retention strategy Managing teams in a customer support role Conflict de-escalation Client database systems Team development Supervising experience Compliance management Sales management systems proficiency CRM system proficiency Productivity software Collection management Account management Debt collection negotiation Leadership Full Job Description We are seeking a results-driven Supervisor to lead a team focused on lease renewals. In this role, you will oversee daily operations and guide your team in proactively engaging customers to renew lease agreements, minimizing losses, and supporting long-term customer retention.

Key Responsibilities:

Lead and manage a team responsible for servicing lease agreements with a focus on renewals and charge off avoidance Oversee outbound and inbound customer interactions aimed at securing lease renewals and resolving delinquent accounts. Monitor team performance against key metrics Provide coaching, training, and ongoing feedback to improve team effectiveness and customer engagement Review and handle escalated accounts, developing solutions that balance customer needs with business objectives Collaborate with internal and external departments to ensure alignment and efficiency. Analyze trends and identify opportunities to improve processes, scripts, and customer outreach strategies. Ensure compliance with company policies, lease terms, and applicable regulations.

Qualifications:

3+ years of experience in lease servicing, collections, or account management Prior supervisory or leadership experience required. Strong understanding of lease agreements, delinquency management, and customer retention strategies Excellent communication, negotiation, and conflict resolution skills Ability to analyze performance data and drive results through team leadership Proficiency in CRM systems and Microsoft Office suites

Schedule:

Monday through Friday 8am - 5pm CST with the exception of one assigned late night with a shift of 11am-8pm. 1-2 Saturdays a month 8am-5pm.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): This position requires a criminal background check. Are you willing to undergo and successfully complete this process if selected for employment?

Experience:

Collection management: 3 years (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person