An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
This position is responsible for involving billing and collecting a large volume of utility bills. Work involves mailing and receiving payments for water bills, data entry of bills, receiving complaints from customers, and routine inquiry.
QUALIFICATIONS
Education and Experience:
High school diploma or equivalent required. Any combination of training and experience which provides knowledge, abilities and skills in modern office clerical procedures required. Previous experience in cashier work and computer data entry required.
Special Requirements:
Work is repetitive and follows well-defined procedures and the general review of the Utility Billing Supervisor. Attendance is an essential job function.
Knowledge, Skills and Abilities:
Knowledge of computer data entry, filing, ten-key and some accounting skills. Knowledge of city and street directions. Ability to be alert, pleasant, and have good communication skills. Ability to sit, stand, and be confined for long periods of time. Ability to read and write in the English language. Ability to assist and be concerned with customer service. Ability to communicate clearly via radio. Ability to bend, stoop and lift as required. Ability to communicate effectively with customers and maintain effective working relationships with other employees.
PHYSICAL DEMANDS
The work is sedentary and requires the ability to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required: feeling, fingering, hearing, lifting, mental acuity, repetitive motion, speaking, standing, talking, visual acuity, and walking.
BENEFITS
The City of Conroe offers great benefits such as medical, dental, vision and life insurance, retirement plan, employee assistance program, paid time off and free membership at the City's pool and recreation center facilities. Starting salary for this position is 20.170 hourly. The City of Conroe is an Equal Opportunity Employer
