Collections Account Manager Our client in Irving is looking for an Account Manager/Collector to join their team! They are a specialized financial services firm in the automotive industry that helps lenders and financial institutions manage "at-risk" or complex consumer loan portfolios. Their core expertise lies in handling accounts that require specialized regulatory knowledge, including bankruptcy servicing, asset recovery, and deceased/probate account management. The Collections Account Manager is responsible for specialized collection activities, including contacting customers and negotiating payment arrangements on outstanding debt on auto loans. This role requires a balance of firm negotiation and professional empathy, particularly when navigating sensitive financial situations.

Location:

Irving, TX (100% Onsite)

Position Type:

Temp-to-Hire Compensation:

$22.00 - $24.00 / hour

RESPONSIBILITIES

Portfolio Management:

Maintain a queue of accounts with regular review, phone calls, and consistent follow-up work.

Negotiation:

Establish payment arrangements with a sense of urgency and firm deadlines.

Fact-Finding:

Conduct conversations to locate collateral information and perform skip-tracing according to established practices.

Compliance:

Follow all established policies, procedures, and training guidelines while preserving the confidentiality and security of sensitive information.

Team Contribution:

Serve as an active member of the team, contributing to a positive work environment and assisting with special projects as requested.

QUALIFICATIONS

Communication:

Excellent written and verbal communication skills; strong negotiation and active listening abilities.

Experience:

2 years of experience in collections in the automotive industry is required.

Specialized Knowledge:

Prior experience with Bankruptcy is highly preferred.

Technical Skills:

Computer proficiency and a genuine desire to learn new systems.

Education:

High school diploma or equivalent required.

BENEFITS

Health Vision Dental Paid holiday Compensation / Pay Rate (Up to): $22.00 - $24.00