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RA
Ranch Armor
Key Account Manager
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What they do
A Key Account Manager manages the accounts of clients with the highest strategic significance and financial value to the company. Develops and maintains long term relationships with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$96,522 / year median in Texas
+6% projected growth
Job Description
Ranch Armor is looking for an experienced Key Account Manager who knows how to build trust, communicate clearly, and turn customers into long-term relationships. This position will serve as the primary point of contact for key customers, dealers, and strategic accounts. The right person will take time to understand each customer, keep them informed, follow through on every commitment, and make sure they feel taken care of from the first conversation through delivery and beyond. This role is not about simply processing orders. It is about creating the level of customer service people remember and relationships that continue for years. How You'll Start Every Key Account Manager begins by learning the business from the ground up. During your first 90 days, you'll work alongside our installation team, learning our products, installation methods, manufacturing processes, and what makes Ranch Armor different. We believe the best customer advocates are those who have built, installed, and experienced the products firsthand. Key Responsibilities Build strong, lasting relationships with key customers and dealer accounts Serve as the customer's primary point of contact throughout the entire process Become a technical expert on Ranch Armor products and confidently recommend the right solutions for each customer Learn each customer's operation, needs, and long-term goals Communicate proactively so customers never have to chase down an update Provide accurate quotes, product recommendations, timelines, and order details Coordinate with production, engineering, installation, and shipping to ensure commitments are met Follow up after delivery to ensure complete customer satisfaction Handle questions and concerns with urgency, professionalism, and ownership Maintain organized account notes, follow-ups, and customer commitments Identify opportunities to strengthen relationships and earn repeat business Represent Ranch Armor professionally at customer meetings, events, and trade shows What We're Looking For Experience in account management, customer service, relationship-based sales, or hospitality A natural ability to connect with people and earn their trust Strong mechanical aptitude and the desire to become an expert on our products and industry Ability to explain technical products in a way customers can easily understand Excellent communication, listening, and problem-solving skills Strong organization and consistent follow-through Confidence handling difficult conversations with professionalism and composure High standards for accountability, quality, and customer service Knowledge of ranching, hunting, agriculture, powersports, dealerships, or municipalities is a strong advantage At Ranch Armor, we believe the relationship matters just as much as the product. Our customers should know who to call, trust the answer they receive, and feel confident that someone is personally looking after their order. We're looking for someone who will become an expert in our products, build lasting relationships, and deliver a customer experience that reflects the quality of everything we build.