Client Success Coordinator

Client Success Coordinator

• Medical-Grade Light Therapy & Weight Loss Experience & Accountability Lead Full-Time | Radiant Results | Sandy, Utah About Us We are a high-end, results-driven medical-grade light therapy clinic dedicated to delivering exceptional client outcomes and an elevated client experience.

Our work is built on clinical excellence, accountability, precision, and personalized care. We do not operate casually. We operate with intention, systems, and excellence. We are looking for a Client Success Coordinator who thrives in structure, takes pride in precision, and understands that details are what separate good from exceptional. Position Overview The Client Success Coordinator is responsible for client experience, retention, and daily office flow. This role ensures that clients stay consistent with their care plans, feel genuinely supported, and experience a positive, organized, high-end environment from the moment they walk in. While our Case Manager focuses on clinical results inside the treatment rooms, the Client Success Coordinator protects the plan by managing scheduling, accountability, communication, and office operations. This role requires someone who follows processes thoroughly, executes systems exactly as designed, and brings positive energy and enthusiasm to every interaction. Key Responsibilities Client Experience & Retention Greet clients and manage check-in/check-out with professionalism and warmth Ensure clients are scheduled correctly and remain on track with their programs Proactively follow up with clients who miss appointments or fall behind Reinforce Case Manager recommendations and treatment plans Celebrate client progress and maintain consistent encouragement Maintain personalized touchpoints and relationship continuity Office Operations & Organization Oversee daily front desk operations with precision Manage scheduling and clinic flow to prevent bottlenecks Coordinate supplements and client resources accurately Maintain an immaculate and elevated office environment Ensure no task, communication, or detail falls through the cracks Support the Case Manager with administrative procedures so they can focus on clinical care What Success Looks Like Clients show up consistently and stay on track Scheduling is accurate and optimized Communication is timely and documented The office environment feels organized, exciting, and high-end Systems are followed exactly as designed — must love

FLOWCHARTS

Nothing is forgotten, skipped, or loosely executed Who You Are This role is not for someone who "wings it." It is for someone who thrives in structure.

You are:

Exceptionally detail-oriented — you notice what others miss Highly organized at an advanced level Process-driven and committed to following systems thoroughly Able to execute step-by-step procedures with consistency and enthusiasm Proactive in preventing problems before they happen Calm under pressure and able to manage multiple moving parts Warm, personable, and confident in communication Professional in both appearance and demeanor You take pride in precision. You double-check your work. You enjoy structure and clear expectations. You understand that excellence lives in the details. The Role in

One Sentence:

The Case Manager builds the plan. The Client Success Coordinator protects the plan. You are the connector, the accountability partner, and the culture carrier of our clinic. Why Join Us? Be part of a high-performance, results-driven clinic Work in a structured, systems-based environment Play a direct role in client retention and transformation Opportunity for growth within a professional and expanding organization If you thrive in organized environments, love keeping people on track, and believe that small details create big results, we would love to meet you. Client Success Coordinator Radiant Results

• Sandy UT 870 East 9400 South, Sandy, UT 84094 $45,000
• $60,000 a year
• Full-time $45,000
• $60,000 a year
• Full-time Client Success Coordinator
• Medical-Grade Light Therapy & Weight Loss Experience & Accountability Lead Full-Time | Radiant Results | Sandy, Utah About Us We are a high-end, results-driven medical-grade light therapy clinic dedicated to delivering exceptional client outcomes and an elevated client experience.

Our work is built on clinical excellence, accountability, precision, and personalized care. We do not operate casually. We operate with intention, systems, and excellence. We are looking for a Client Success Coordinator who thrives in structure, takes pride in precision, and understands that details are what separate good from exceptional. Position Overview The Client Success Coordinator is responsible for client experience, retention, and daily office flow. This role ensures that clients stay consistent with their care plans, feel genuinely supported, and experience a positive, organized, high-end environment from the moment they walk in. While our Case Manager focuses on clinical results inside the treatment rooms, the Client Success Coordinator protects the plan by managing scheduling, accountability, communication, and office operations. This role requires someone who follows processes thoroughly, executes systems exactly as designed, and brings positive energy and enthusiasm to every interaction. Key Responsibilities Client Experience & Retention Greet clients and manage check-in/check-out with professionalism and warmth Ensure clients are scheduled correctly and remain on track with their programs Proactively follow up with clients who miss appointments or fall behind Reinforce Case Manager recommendations and treatment plans Celebrate client progress and maintain consistent encouragement Maintain personalized touchpoints and relationship continuity Office Operations & Organization Oversee daily front desk operations with precision Manage scheduling and clinic flow to prevent bottlenecks Coordinate supplements and client resources accurately Maintain an immaculate and elevated office environment Ensure no task, communication, or detail falls through the cracks Support the Case Manager with administrative procedures so they can focus on clinical care What Success Looks Like Clients show up consistently and stay on track Scheduling is accurate and optimized Communication is timely and documented The office environment feels organized, exciting, and high-end Systems are followed exactly as designed — must love

FLOWCHARTS

Nothing is forgotten, skipped, or loosely executed Who You Are This role is not for someone who "wings it." It is for someone who thrives in structure.

You are:

Exceptionally detail-oriented — you notice what others miss Highly organized at an advanced level Process-driven and committed to following systems thoroughly Able to execute step-by-step procedures with consistency and enthusiasm Proactive in preventing problems before they happen Calm under pressure and able to manage multiple moving parts Warm, personable, and confident in communication Professional in both appearance and demeanor You take pride in precision. You double-check your work. You enjoy structure and clear expectations. You understand that excellence lives in the details. The Role in

One Sentence:

The Case Manager builds the plan. The Client Success Coordinator protects the plan. You are the connector, the accountability partner, and the culture carrier of our clinic. Why Join Us? Be part of a high-performance, results-driven clinic Work in a structured, systems-based environment Play a direct role in client retention and transformation Opportunity for growth within a professional and expanding organization If you thrive in organized environments, love keeping people on track, and believe that small details create big results, we would love to meet you.