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Strategic Operational Solutions

ERF Senior Accounts Management Specialist

Pay: Not specified

Posted: 3 weeks ago

Location: Ashburn, VA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/24/2026

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What they do

An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$46,439 / year median in Virginia

-12% projected decline

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Job Description

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Enterprise Request Fulfillment (ERF) Account Management Technician role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility. STOPSO is

ISO 9001, ISO 20000-1, ISO 27001

certified and

CMMI-SVC

Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

The Senior Enterprise Request Fulfillment (ERF) Account Management Technician provides advanced identity management and account administration support across USPTO enterprise systems. Additionally, in this position you will: Create, modify, disable, and audit user accounts. Manage elevated rights and privileged account processes. Review account exceptions and access requests. Support compliance audits. Mentor junior team members. Prepare account management reports and analyses.

Qualifications:

Five (5) years of account administration experience. Experience with Active Directory and identity management systems.